Program Manager

About the Company

Handshake is a career platform built around the idea that access to great opportunities should not depend on school name or personal connections. The company supports millions of job seekers, more than a million employers, and thousands of educational institutions. It also operates Handshake AI, a rapidly expanding AI data business that works with leading AI research teams to create evaluations, publish benchmarks, and advance data quality at scale.

Why This Opportunity Stands Out

• Play a part in shaping careers in the AI-driven economy at large scale.
• Work alongside top AI labs, major enterprise partners, and respected educational institutions.
• Collaborate with experienced engineers, scientists, operators, and founders from leading technology companies.
• Contribute to a high-growth business with substantial revenue scale.

Role Overview

Handshake is looking for a Program Manager to support the Employer Customer Success function. The position focuses on improving adoption, retention, and expansion across the platform while helping employer partners succeed in early-talent hiring. You will work closely with Account Managers and Customer Success Managers, run strategic initiatives, build recruiting campaigns, and use data insights to help employers attract and hire strong entry-level talent.

Key Responsibilities

• Lead project-based initiatives that improve employer adoption, retention, and growth on the platform.
• Design and run targeted recruiting campaigns, including audience selection, message development, and outreach execution.
• Review hiring trends and performance data using custom reports, school strategy insights, and regular employer activity audits.
• Develop trusted relationships with users and help them realize strong value and return on investment from the platform.
• Prepare and maintain best-practice guides and training resources related to diversity and inclusion, sourcing strategy, and platform use.
• Act as a product expert for employer partners and advise them on how to improve recruiting outcomes.
• Work across internal teams to strengthen the employer experience and increase product adoption.

Desired Experience and Capabilities

• At least 4 years of relevant experience, ideally in customer-facing SaaS, recruiting, implementation, or professional services.
• Ability to understand business objectives and recommend practical strategies that improve adoption and hiring results.
• Comfort working in a fast-changing, growth-stage startup environment.
• Ability to handle ambiguity, move quickly, and still maintain sound judgment.
• Strong communication and relationship-building skills, including stakeholder presentations and training facilitation.
• Proven project management ability with experience owning initiatives end to end.
• Strong analytical thinking and problem-solving skills.
• Experience working cross-functionally with sales, product, marketing, and related teams.

Compensation

The stated compensation range for this role is $128K to $160K.

Benefits

• Equity in a fast-growing company.
• 401(k) match, competitive pay, and financial coaching.
• Paid parental leave, fertility support, and parental coaching.
• Medical, dental, and vision coverage, plus mental health support and a $500 wellness stipend.
• $2,000 learning stipend and continued professional development.
• Remote and office support, including internet support, commuting support, and free lunch/gym access in the San Francisco office.
• Flexible PTO, 15 holidays, and 2 flex days.
• Team outings and referral bonuses.

Additional Information

The benefits listed above are stated for full-time employees in the United States. This role also emphasizes collaboration, learning, and supporting employer partners in achieving their hiring goals.