Operations Manager

About the Company

Sway is an expanding logistics and technology startup focused on modern delivery and return services for e-commerce brands and 3PLs. The company runs a network of driver partners matched with optimized local routes, using technology to deliver a smooth, on-demand customer experience that is as convenient as rideshare or food delivery.

Its mission is to simplify online shopping and returns from beginning to end by improving last-mile delivery. Sway is funded by well-known investors in Los Angeles and New York City, and is backed by founders from companies such as Allbirds, Warby Parker, Harry’s, and thredUP, with a team that includes operators from Uber and Pitney Bowes.

About the Role

The company is looking for an Operations Manager to oversee and improve warehouse and delivery operations in the Austin market. This person will partner closely with the Head of Operations and Regional Manager to grow the operation, raise efficiency, and maintain a smooth customer journey from start to finish.

This position covers both warehouse operations and driver performance, including a mix of W2 warehouse employees and independent contractor drivers. It is a very hands-on role and will be central to strengthening the operational base of a rapidly growing startup.

What You’ll Do

• Manage day-to-day warehouse and driver activity so inbound and outbound work runs smoothly.
• Recruit, lead, and support both warehouse employees and independent contractor drivers.
• Balance driver supply with order demand to maintain proper coverage and efficiency.
• Review operational results and key metrics to find opportunities to improve performance.
• Study daily workflows and introduce process changes that improve speed and accuracy.
• Maintain a consistently strong customer experience across deliveries, returns, and issue handling.
• Collaborate with the Head of Operations and headquarters team to share insights and drive improvements.
• Create and refine workflows, tools, and operating practices that support scalability and efficiency.
• Monitor operating costs and help maintain budget discipline and performance accountability.
• Take the lead on resolving delays, escalations, and other operational problems.
• Promote a team culture built on accountability, ownership, and continuous improvement.

Required Qualifications

• A bachelor’s degree, or at least 4 years of relevant experience in logistics, warehouse operations, or operations management.
• 2 to 4+ years of experience leading teams, including contractors or frontline workers.
• Background in managing complex, fast-paced operational settings.
• Strong troubleshooting ability with a focus on improving processes and executing reliably.
• Comfort working with performance data and turning insights into action.
• Excellent communication skills, including the ability to present findings to senior leaders.
• Willingness to work full-time on site at a warehouse facility.
• A strong ownership mentality and a practical, hands-on leadership style.

Nice to Have

• Experience in a high-growth startup or other rapidly scaling environment.
• Exposure to e-commerce logistics and returns workflows.
• Ability to use Excel, Google Sheets, or similar tools for analysis and reporting.
• Familiarity with data platforms such as Sigma or comparable tools.
• Previous experience managing networks of independent contractor drivers.

Benefits and Perks

• Health, dental, and vision coverage, with 100% employee coverage and 50% dependent coverage.
• Unlimited paid time off for flexibility and work-life balance.
• Employee stock options so you can share in company growth.
• A collaborative, energetic workplace centered on teamwork and execution.

The Sway Way

• Adapt quickly and turn change into opportunity.
• Treat every package with care and accuracy.
• Use metrics and data to guide improvement.
• Take responsibility and follow through.
• Keep ego low and ambition high while working together.

Work Location

This is an on-site position based at Sway’s Austin warehouse.

Compensation

The salary range for this role is USD 85,000 to 100,000 per year.