Manager, CDD Operations

About the Company

OKX is a global crypto exchange and wallet ecosystem serving both individual users and large institutions. Its products help people trade crypto and interact with decentralized applications, and the business is supported by a proof-of-reserves approach designed to reinforce trust and reliability. The company operates internationally under shared values centered on accountability, integrity, and execution, with a workplace culture shaped by collaboration and diversity. OKX is part of OKG, a wider group delivering blockchain-based products to users worldwide.

Role Overview

The organization is looking for an experienced CDD Operations Manager to oversee onboarding verification activities across institutional KYB and retail KYC journeys. The primary focus of the role is institutional onboarding, while also ensuring alignment with retail onboarding standards so that regulatory expectations, operational controls, and customer experience remain consistent. As the business grows, the position may broaden to include leadership of global onboarding teams and ownership of standardized governance and performance management across jurisdictions.

This role works closely with Compliance, Risk, Fraud, Product, and regional partners to improve onboarding control frameworks, strengthen operational efficiency, and support AML/CFT and sanctions compliance on a global basis. The role reports to the Global KYC Operations Senior Manager.

Key Responsibilities

• Lead the onboarding verification function for institutional KYB flows and, where relevant, retail KYC operations.
• Make sure service levels, quality benchmarks, and regulatory obligations are consistently achieved.
• Coach, develop, and evaluate team members to create a strong and effective operations unit.
• Serve as the escalation contact for complex onboarding matters, including intricate corporate ownership setups, politically exposed persons, and fraud-linked referrals.
• Own the full onboarding lifecycle for institutional and retail customers.
• Build consistent CDD and EDD practices across KYB and KYC streams.
• Create, refine, and maintain policies, process documents, controls, and recordkeeping standards.
• Ensure review and refresh cycles are completed in line with regulatory and internal expectations.
• Run day-to-day onboarding operations and support centralization or migration initiatives when required.
• Spot workflow gaps and introduce changes that improve efficiency and the customer journey.
• Partner with Product and Technology teams to enhance onboarding platforms and automation.
• Prepare and deliver onboarding metrics, key performance indicators, and risk dashboards for senior leadership.
• Work with Compliance, Risk, Fraud, and Legal on onboarding-related matters.
• Support the regional MLRO on escalated AML or fraud issues.
• Act as a subject matter expert on onboarding risk review and regulatory requirements.
• Ensure customer records and supporting documents are handled in line with applicable regulations and group policies.

Requirements

• 6 to 8+ years of experience in KYC, KYB, and AML/CFT operations within financial services, fintech, or crypto, with strong exposure to institutional onboarding.
• Proven ability to manage and grow onboarding or compliance operations teams, including SLA oversight, quality management, and performance tracking.
• Strong understanding of AML/CFT rules, sanctions regimes, and global compliance standards, with familiarity with the UAE regulatory landscape.
• Practical experience reviewing complex corporate ownership structures, identifying ultimate beneficial owners, assessing higher-risk jurisdictions, and working on PEP and enhanced due diligence cases.
• Demonstrated capability to handle complex, high-risk onboarding cases and fraud-related escalations.
• Experience designing, rolling out, and standardizing CDD/EDD policies, procedures, and controls across several jurisdictions.
• Strong analytical and reporting ability, including the preparation of KPIs, dashboards, and presentations for senior management.
• Background in improving processes, increasing automation, and driving operational efficiency in onboarding workflows.
• Excellent communication and stakeholder management skills, with the ability to work effectively across Compliance, Risk, Fraud, Legal, Product, and Technology functions.

Perks & Benefits

• Competitive overall compensation package.
• Learning and development programs, plus an education subsidy to support employee growth.
• Team-building activities and company events.
• Wellness support and meal allowances.
• Comprehensive healthcare coverage for employees and dependants.
• Additional benefits may be shared during the hiring process.

Notice

Any official recruitment information is intended to be accessed through the company’s own careers channels. Third-party listings may not always reflect the latest details. Information gathered during the hiring process is governed by the company’s candidate privacy notice.