IT Support Intern

Job purpose

The IT Support Intern will help keep the organization’s computers and network environment running smoothly. The role focuses on assisting with device setup, user support, troubleshooting, and routine IT administration under guidance from the team.

Core responsibilities

• Support the preparation and configuration of employee workstations and connected accessories.
• Work with the helpdesk process by recording issues and tracking tickets through to resolution.
• Assist in diagnosing straightforward hardware, software, and network-related problems with supervision.
• Help maintain the organization’s IT asset records and inventory of equipment.
• Support employee joiner and leaver activities, including account setup and device handover or collection.
• Get involved in basic ERP system usage and provide first-level support to end users.
• Carry out other technology-related assignments requested by the IT team.
• Assist with ISP coordination tasks such as checking invoices, following up on payments or clarifications, raising requests for new internet lines, tracking service continuity, and handling vendor communication.

Qualifications and experience

The role is intended for someone who has recently finished a bachelor’s degree in IT, Computer Science, or a similar discipline. No previous work experience is needed.

Technical competencies

A working understanding of computer hardware, software, and networking basics is expected.

Behavioral competencies

The ideal candidate should be eager to learn, comfortable working with others, able to communicate clearly, and adaptable to changing tasks.

Additional information

This position is based in Riyadh, Saudi Arabia and follows a full-time, onsite work arrangement.