Housing Support Manager

About the role

We are seeking a Housing Support Manager in Christchurch for a 12-month secondment/fixed-term assignment. In this role, you will support customers and their whānau to improve housing stability and overall wellbeing through strong, ongoing relationships.

What you will do

• Work closely with a portfolio of customers and their whānau to make sure housing and wellbeing needs are understood and supported over time.
• Assist customers with low and medium support needs, including situations involving disruptive behaviour.
• Have confident, respectful conversations with customers and stakeholders, even when discussions are difficult or sensitive.
• Visit customers in their Kāinga Ora homes and attend meetings with key stakeholders when needed.
• Help ensure tailored support services remain in place for customers and their whānau.
• Travel throughout Christchurch and the wider region as required, including longer-distance travel.
• Work with tenants on rent arrears and debt collection/recovery.

What you will bring

• A strong ability to form trusted relationships with people from diverse backgrounds.
• Experience handling emotionally charged situations and resolving conflict through calm, practical problem-solving.
• Confidence in working on rent arrears and debt recovery matters.
• Comfort using technology and learning new tools and systems quickly.
• Prior experience in tenancy, emergency housing, or social housing will be an advantage.
• Knowledge of the Residential Tenancy Act will be beneficial.
• A genuine commitment to supporting people with complex housing and wellbeing needs.
• Good cultural awareness, especially when working with Māori and Pasifika communities.

What’s on offer

You can expect competitive pay, five weeks of annual leave, and flexible working arrangements. The organisation also aims to provide the tools and support needed to maintain health and work-life balance.

About the organisation

The employer is focused on improving housing choices, outcomes, and the wider housing sector in New Zealand, helping create homes and communities where people can thrive. The work is grounded in purposeful action, partnership with Māori and iwi, and a commitment to Te Tiriti o Waitangi.

Values

• Manaakitanga – People at the Heart
• Mahi Tahi – Better Together
• Whanake – Be Bold

Application information

Applicants should follow the online application process and can contact the recruitment team by email for questions. Applications close on Sunday 12 July 2026 at 11:55 pm. Candidates from all backgrounds are encouraged to apply, including those who may not meet every listed requirement but can bring a strong fit through their experience and skills.