Administrative Operations Associate

Role overview

This position involves supporting administrative workflows tied to vehicle-related transactions in New York, New York. The work centers on keeping ownership, registration, insurance, and financing documentation accurate, complete, and moving through the process without delays. It suits someone who is highly detail-oriented, communicates well, and can manage several priorities at once while maintaining a reliable customer and partner experience.

What you'll handle

• Manage vehicle documentation from the point of submission through final completion, making sure titling, registration, insurance, and financing records are handled accurately and within required timelines.
• Work with internal teams, outside offices, and lending partners to clear up documentation issues and keep transactions progressing.
• Check files for missing or incomplete information, keep records well organized, and help ensure procedures follow relevant legal and regulatory requirements.
• Look up state-specific and partner-related rules so documentation is interpreted correctly for each case.
• Answer questions from customers and stakeholders in a professional way, offering clear status updates and ongoing support.
• Monitor multiple cases simultaneously, rank urgent items appropriately, and meet deadlines without sacrificing quality.
• Help improve operations by spotting process weaknesses and suggesting practical ways to improve accuracy and efficiency.

Experience and qualifications

• Minimum 2 years of experience in administrative support, operations, customer service, or a similar area.
• Strong verbal and written communication skills, with the ability to work effectively with customers, partners, and internal teams.
• High attention to detail and comfort handling large volumes of sensitive documentation with care and discretion.
• Ability to juggle competing priorities in a fast-moving setting while staying organized.
• Capability to work independently, use sound judgment, and adjust quickly as business needs change.
• Experience using CRM systems and other administrative tools for case tracking, document management, and customer interaction logging.
• Team-oriented problem-solving mindset and a strong commitment to delivering a positive customer experience.
• Experience with dealership operations, vehicle titling, registration, financing, insurance, or related automotive processes is a plus.

Additional information

The employer is Robert Half, a specialized talent solutions firm that places candidates into contract, temporary, and permanent roles across finance and accounting, technology, marketing and creative, legal, and administrative and customer support functions.

Robert Half offers access to job opportunities, competitive pay and benefits, and free online training. Candidates can also use the employer's app for job alerts and a streamlined application experience.

Terms and conditions

Applicants for U.S. openings must be legally authorized to work in the United States. Benefits for contract and temporary professionals may include medical, vision, dental, life, and disability insurance, and eligible hires may also enroll in the company 401(k) plan.

Robert Half states that it is an equal opportunity employer and does not discriminate based on protected characteristics. The company also references its Terms of Use and Privacy Notice for applicants.