Sales Development Representative

Role overview

In this position, you will identify potential customers, reach out to prospects, educate them about the offering, and determine whether they are a fit. Your outreach will primarily happen through cold calling, email, and social networking, with the goal of booking demos for the Account Executive team.

Who this role may suit

Candidates from non-technology sales backgrounds such as car sales, insurance sales, phone sales, or logistics sales, as well as those with technical backgrounds in cybersecurity, computer science, IT, or related fields, are encouraged to apply if they want to move into tech sales.

Key duties

• Build your own pipeline by consistently bringing in new qualified prospects.
• Research, contact, qualify, organize, and monitor leads throughout the sales process.
• Meet and aim to exceed daily targets and KPIs, including minimum call and email activity set by your manager.
• Use consultative cold-calling techniques that show confidence, clear communication, persistence, and the ability to handle objections.
• Keep records accurate in Salesforce, update contact data, maintain forecast quality, and share relevant opportunity details.
• Stay current on market trends and competitor activity.
• Take on additional tasks as required.

Candidate profile

You should be highly competitive, energetic, and motivated by performance in a quota-based environment. The role also calls for strong written and verbal communication, active listening, analytical thinking, solid organization, time management, and the ability to work independently while following team processes and policies.

Comfort with technology and the ability to communicate the value of IT management software are important. Prior experience with call-volume or talk-time targets is helpful. A positive attitude, strong work ethic, coachability, and eagerness to learn are also expected.

Tools and experience that help

Experience with Salesforce or another CRM, SalesLoft, and similar sales tools is a plus. Familiarity with IT departments, resellers, MSPs, or selling to Director- and C-level IT leaders is also beneficial.

Company overview

Dropsuite, part of NinjaOne, supports nearly 40,000 customers across more than 140 countries with a unified IT operations platform. The platform brings endpoint management, autonomous patching, backup, and remote access into one console to help organizations work more efficiently, strengthen resilience, and reduce costs. The company is known for a strong customer-success focus and a long-running 98% customer satisfaction score.

Work environment and benefits

The team is collaborative, friendly, and curious. The company supports work-life balance with a hybrid setup and free in-office lunches during the week. Employees can expect opportunities to grow, access to training, competitive pay, and the chance to work with an international team at a fast-growing organization.

Additional information

This role cannot be sponsored for a visa. The employer follows equal-opportunity hiring practices and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected status. The company is committed to maintaining an inclusive and diverse workplace.