Level 2 Regional IT Engineer

About the Role

Acclime is a multinational professional services organisation that delivers corporate advisory, accounting, tax, governance, and private client advisory support across Asia and other markets. The Group IT team in Singapore is hiring a Level 2 Regional IT Engineer to help run a regional technology landscape, partner on corporate IT projects, improve cybersecurity, and deliver dependable technical support across several countries.

This position is well suited to someone who enjoys resolving technical issues, working with cloud and endpoint technologies, and helping maintain a secure, modern IT environment.

Key Responsibilities

• Deliver second-line support to users across the region and work to close issues within expected timeframes.
• Administer Microsoft 365 tools and services, including Exchange Online, Entra ID, Teams, SharePoint, and OneDrive.
• Set up, roll out, and manage Windows endpoints through Microsoft Intune and Windows Autopilot.
• Handle endpoint administration and application deployment using endpoint management tools.
• Support endpoint protection tools, assist with vulnerability handling, and help resolve security incidents.
• Manage user identities, permissions, and access rights in line with internal security controls.
• Maintain and troubleshoot Windows 10/11 systems, Windows Server environments, and virtualisation platforms.
• Diagnose and resolve network issues such as LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and routing problems.
• Track infrastructure availability, system health, and security compliance status.
• Keep IT records current, including documentation, asset registers, and operational processes.
• Assist with IT security compliance work and support internal or external audit activities.
• Work with vendors and internal teams on infrastructure workstreams and regional technology projects.
• Process incidents and service requests in the IT Service Management platform and ensure they are resolved promptly.

Requirements

• A diploma or degree in Information Technology, Computer Science, or a related field.
• Between 3 and 5 years of relevant experience in IT infrastructure support, technical support, or systems administration.
• Solid working knowledge of Microsoft 365 and Entra ID/Azure Active Directory administration.
• Practical experience with Microsoft Intune and Windows Autopilot.
• Experience supporting Exchange Online and Microsoft Teams.
• Strong familiarity with Windows 10/11 and Windows Server administration.
• Experience using endpoint management platforms and software deployment tools.
• Exposure to endpoint security products such as Microsoft Defender, CrowdStrike, SentinelOne, or similar solutions.
• Good grasp of core networking concepts including TCP/IP, DNS, DHCP, VPN, routing, and Wi-Fi.
• Experience troubleshooting enterprise wireless systems such as Aruba, Ruckus, or comparable platforms.
• Experience supporting enterprise firewall and VPN setups such as SonicWall or similar solutions.
• Familiarity with service management systems like ManageEngine, ServiceNow, Jira, or equivalent tools.
• Strong diagnostic, analytical, and problem-solving abilities.
• Effective communication and interpersonal skills, with a strong customer service approach.
• Experience working in ISO 27001 environments will be considered an advantage.

What We Offer

• The chance to contribute in a fast-moving regional IT environment.
• Exposure to modern cloud infrastructure and enterprise-grade technologies.
• Opportunities for career progression and professional growth.
• A collaborative and supportive workplace culture.