Ecommerce Coordinator

Company Overview

Bronx Banco is an Australian-founded fashion label recognized for bold styling, vivid color palettes, and polished tailoring. The brand has a global footprint in more than 15 countries and is carried by over 250 stockists worldwide, including Neiman Marcus, Bloomingdale’s, Harvey Nichols, Nordstrom, Revolve, and David Jones. Established in 2009 by creative director Natalie De-Banco, the label brings together heritage-inspired craftsmanship and modern, travel-driven fashion with a distinctly cosmopolitan point of view.

Role Summary

This position supports the daily running of the brand’s direct-to-consumer ecommerce channel and helps create a smooth, premium online shopping experience. It is a practical, detail-focused role suited to someone who is highly organized, process-minded, and eager to develop within ecommerce at a fast-moving luxury brand. The coordinator will handle key site operations, from returns and inventory control to product uploads and quality checks, while working closely with operations, customer service, merchandising, and other internal teams.

Key Responsibilities

Manage day-to-day online order operations, including timely fulfillment and accurate processing of customer orders. Track and resolve order exceptions, payment problems, cancellations, and shipping delays, escalating issues when needed. Coordinate with fulfillment and customer service teams to fix order discrepancies and delivery-related issues. Oversee the full returns workflow, including refunds and store credit once quality checks are completed, and ensure records are properly matched against the returns log. Support investigations into missing parcels, delivery exceptions, and customer order mismatches.

Handle product and site updates by uploading new products, collections, and content using the company’s standard PDP structure. Keep product details accurate, including pricing, images, sizing, merchandising information, Shopify tags, and metafields used for filtering and discovery. Carry out daily website QA to confirm that products, collections, promotions, navigation, and checkout are working correctly. Spot and escalate bugs or merchandising problems, while maintaining a site issues tracker to support future conversion-rate and testing decisions.

Support inventory and operational work by completing regular stock reconciliations and bi-weekly stock counts. Monitor stock levels and flag discrepancies to warehouse and merchandising teams. Assist with new product launches by confirming inventory availability, product setup, and merchandising readiness. Maintain trackers and internal documentation, including the unfulfilled orders tracker, and contribute to weekly and monthly reporting on returns, inventory gaps, and fulfillment performance. Pull ATS reports for the sales team, help with cross-functional projects across ecommerce, operations, merchandising, and customer experience, and look for ways to make processes more efficient.

Candidate Profile

The ideal candidate has 1 to 2 years of experience in ecommerce, digital operations, or merchandising, preferably within a DTC fashion, beauty, or luxury brand. Experience with Shopify or a similar platform is helpful, though a strong willingness to learn quickly is also valued. Advanced comfort with Excel is important, including sorting, lookups, filtering, and basic formulas for product data, pricing, and reporting. The role also requires a strong eye for detail, excellent organization, and the ability to manage several priorities and deadlines in a fast-paced environment.

Preferred Experience

It is advantageous to have worked with the Route returns platform and ERP systems. A curiosity for using AI tools to improve accuracy and speed in data-heavy workflows is also a plus, as is a good visual sense and an interest in luxury fashion and customer experience.

Compensation

The annual salary range for this role is USD $50,000 to $65,000, depending on experience, skills, and qualifications.