Retail Associate

Role overview

The Retail Associate role is centered on driving store sales and profitability by creating strong customer connections, delivering effective selling support, and keeping store processes running smoothly.

How you will add value

• Help the store achieve or exceed sales and profit goals through strong customer engagement and disciplined store execution.
• Build brand loyalty by offering a positive, service-oriented shopping experience.
• Support customers through active selling and helpful product guidance.
• Handle daily store routines accurately and consistently.

Key responsibilities

• Stay informed about store sales targets, KPI goals, and your own performance expectations, and take responsibility for meeting or exceeding them using available store resources.
• Deliver customer service that aligns with brand standards and aims to go beyond customer expectations.
• Represent the brand consistently through your attitude, behavior, and values.
• Use seasonal product knowledge during customer interactions to improve selling effectiveness.
• Explain product features, advantages, and unique selling points clearly so customers can make informed choices and feel connected to the brand.
• Follow all company policies and operating procedures.
• Maintain visual merchandising and in-store communication standards as required.
• Receive merchandise efficiently and replenish display fixtures regularly so the full product range is visible on the sales floor.
• Process billing and cash register transactions with speed and accuracy.
• Reduce losses in both the stockroom and the sales floor.
• Carry out store activities safely, efficiently, and effectively.
• Work respectfully and cooperatively with team members.
• Complete mandatory training programs and apply the learning in day-to-day work.
• Actively look for coaching and development opportunities to keep improving performance.

Knowledge and experience

This role calls for retail professional competencies, along with strong customer service and sales execution skills.

Minimum qualifications

• A high school education is required.
• About 6 months of experience in a sports or fashion retail setting with customer and commercial focus is preferred.
• Basic arithmetic, reading, writing, and spoken communication skills are needed.

Workplace values

The employer supports diversity, inclusion, and individual expression, and maintains a zero-tolerance approach toward harassment or discrimination. It is an equal opportunity employer.