Lead GSOC Analyst

About Pinkerton

With a heritage spanning over 170 years, Pinkerton stands as a global leader in enterprise risk management, delivering tailored protection solutions to its clients worldwide. Our employees are valued assets, united by a commitment to integrity, vigilance, and excellence. We embrace diversity and encourage candidates from varied backgrounds to contribute to our team of industry experts.

Role Overview

As a Lead GSOC Analyst based in Cork, Ireland, you will be an essential part of the client’s Global Security Operations Centre. This role operates on a 24/7/365 basis, focusing on continuous monitoring, event security, and travel management support. It demands advanced experience and includes supervisory responsibilities, ensuring the highest standards of client security.

Key Responsibilities

• Uphold Pinkerton’s core principles of integrity, vigilance, and excellence in all duties.
• Operate within the GSOC following required shift patterns to maintain constant coverage.
• Deliver superior security services to client locations and personnel, prioritizing the protection of staff, assets, and sensitive information.
• Monitor and interpret real-time security alarms, alerts, and surveillance feeds to identify potential security issues.
• Execute advanced security event monitoring and respond promptly to incidents consistent with established SOPs.
• Coordinate and manage travel risk assessments, providing timely alerts and support for employee journeys.
• Supervise access control procedures ensuring only authorized individuals gain entry to restricted areas.
• Keep comprehensive records of all monitored events, incident responses, and related activities.
• Assist in compiling detailed reports analyzing GSOC operations and recommending improvements.
• Act as backup for the GSOC Supervisor during off-hours to facilitate uninterrupted leadership and coverage.
• Collaborate with security teams, emergency responders, and other partners to handle incidents effectively.
• Lead and mentor Junior GSOC Analysts to strengthen team performance and expertise.
• Engage in ongoing training to remain abreast of emerging security technologies and best practices.
• Support the GSOC Manager with strategic tasks and responsibilities, demonstrating leadership acumen.
• Maintain constant situational awareness within the monitored environment to promote safety and efficiency.
• Adopt a proactive and conscientious approach to achieve excellence in operational standards.
• Perform additional duties as assigned to support team objectives.

Qualifications and Skills

• A minimum of 4 years’ experience in security operations, preferably with exposure to advanced monitoring and incident management.
• Relevant professional certifications (e.g., CPP, PSP) are advantageous, or equivalent education and experience acknowledged.
• Outstanding communication, coordination, and leadership capabilities.
• Ability to remain composed and make quick, informed decisions under pressure.
• Meticulous attention to detail with strong organizational and documentation skills.
• Competent in preparing clear, concise verbal and written reports with minimal supervision.
• Committed to maintaining confidentiality of sensitive information.
• Effective team leadership and independent judgment for decision-making.
• Customer-focused and driven to achieve results.
• Capable of multitasking and managing workload efficiently for timely execution.

Working Conditions

• Position may require reasonable accommodations and demands both mental and physical capabilities to perform essential tasks effectively.
• Frequent computer use, manual dexterity for handling small objects and operating office equipment.
• Vision requirements include near and distant focus and the ability to adjust focus frequently.
• Work involves prolonged sitting, standing, and walking as needed.
• Willingness to work various shifts including nights, weekends, and holidays to sustain 24/7/365 operations.
• Occasional travel may be required to fulfill role responsibilities.

Diversity & Inclusion Statement

Pinkerton promotes equal opportunity in employment and does not discriminate against applicants or employees on the basis of race, ethnicity, gender identity or expression, sexual orientation, pregnancy or related conditions, religion, age, disability, veteran status, or any legally protected classification under federal, state, or local laws.