Hostess

Job overview

As a Hostess at Hilton in Mecca, you will help create a welcoming dining experience by serving guests with speed, courtesy, and professionalism. The role focuses on making every interaction feel warm, helpful, and memorable for both guests and members.

Key responsibilities

• Respond to guest questions and requests politely and efficiently.
• Maintain strong knowledge of the menu, dishes, and available products.
• Escalate and document any issues through the correct reporting channels.
• Follow Hilton’s grooming expectations, including uniform standards, cleanliness, and personal hygiene.
• Answer incoming calls courteously, take clear messages when needed, and ensure they are passed on accurately and without delay.
• Understand the restaurant’s seating layout and arrangements well.
• Observe hotel security guidelines, fire safety rules, and all applicable health and safety requirements.

Qualifications and expectations

Hilton looks for people who bring genuine hospitality, act with integrity, show leadership, work well with others, take ownership of their responsibilities, and work with urgency and discipline in every task.

About Hilton

Hilton is a global hospitality company with an award-winning workplace culture and a long-standing mission to bring the light and warmth of hospitality to guests around the world. The company has served more than 3 billion guests globally and is recognized repeatedly among the World’s Best Workplaces. Hilton supports team members at every stage of their career and aims to create a rewarding environment where people can grow while helping deliver exceptional guest experiences.

Benefits

Team members at Hilton receive a range of wellbeing and travel-focused benefits, which may vary by location and program terms. These can include heavily discounted hotel stays through the Go Hilton travel program, paid parental leave for eligible team members, access to crisis support services, and mental health resources through the Care for All hub and, in some countries, free counseling via an Employee Assistance Program.

Additional information

Benefit availability depends on the team member’s location and the terms and conditions of employment, as well as the rules of each specific program or plan.