Virtual Assistant

Role overview

BBE Marketing Inc. builds digital products that help companies connect with celebrities and influencers. They are hiring a Virtual Assistant to support day-to-day operations across administration, research, customer support, and project coordination. The position plays an important part in keeping work organized and making sure projects move forward on time.

Core duties

• Monitor news and industry developments related to the business, then share important updates with the team in Slack without delay.
• Review writers’ output for quality, factual accuracy, and originality, and offer clear feedback where improvements are needed.
• Respond to customer questions in a timely, courteous, and helpful manner to maintain a strong client experience.
• Keep customer requests and follow-up actions well organized so nothing is missed or delayed.
• Process customer refunds and manage chargeback-related tasks.
• Support project tracking by following task progress and ensuring deadlines are met.
• Flag risks, bottlenecks, or missed milestones early and alert management so issues can be resolved quickly.
• Work closely with teammates and other stakeholders to keep communication and coordination effective throughout each project.
• Handle routine administrative work such as data entry, meeting coordination, report preparation, and document upkeep.

Requirements

• Hands-on experience with Google Sheets and Microsoft Excel.
• Prior customer service experience.
• Experience with Mailchimp is an added advantage.
• WordPress knowledge is an added advantage.
• Experience using Asana is an added advantage.
• Strong organizational ability and attention to detail.

Schedule and work setup

This is a full-time remote role. The work schedule includes an 8-hour shift, Monday to Friday, with on-call availability and weekends as needed.

Pay and benefits

Compensation starts at $10 per hour. A flexible schedule is offered as a benefit.

Application questions

• What hourly rate are you looking for?
• Why do you believe you are the right person for this role?
• Share an example of a difficult customer service issue you handled, including how you resolved it and what happened afterward.
• Describe a time you used project management tools or software to track progress and keep leadership updated.

Additional information

If you need an alternative method for applying or screening, you must contact the employer directly to request it.