Technical Support Specialist

Role overview

HUED | هيود is hiring a Technical Support Specialist in Riyadh, Saudi Arabia to keep IT services running smoothly and assist users with day-to-day technical issues. This position focuses on troubleshooting, supporting devices and applications, and maintaining reliable end-user technology in a professional environment.

What you'll do

• Handle the first and second layers of technical assistance for users.
• Identify the root cause of hardware, software, network, and system-related problems and work toward resolution.
• Set up, configure, and look after workstations and other IT assets.
• Support business applications and digital tools used across the organization.
• Track incidents and service requests using ticketing tools.
• Route more advanced issues to the appropriate technical teams when needed.
• Keep support logs and technical documentation accurate and up to date.
• Follow internal IT policies, operational procedures, and security requirements.

What we're looking for

• A bachelor's degree in Information Technology or a closely related discipline.
• At least 3 years of experience in technical support.
• Strong analytical thinking and troubleshooting ability.
• Comfort supporting users in a structured professional setting.

Skills needed

Effective technical support, Windows administration, Microsoft 365 support, Active Directory, core networking concepts such as TCP/IP, DNS, and DHCP, hardware and software troubleshooting, helpdesk ticket handling, clear communication, and customer service.

Additional information

This is a full-time, onsite position based in Riyadh, Saudi Arabia. No stipend or salary amount was specified in the source. No vacancy count, joining date, or application deadline was provided.