Senior Manager, Global QA Operations

Overview

This opportunity is for a Senior Manager, Global QA Operations in Ireland, with applications and hiring steps handled by a partner organization. The role is central to coordinating quality assurance operations across international teams, studios, and client portfolios. It calls for someone who can bring order, clarity, and momentum to a complex multi-site QA setup while helping raise visibility into quality performance and supporting client confidence through dependable reporting.

You will work across global stakeholders to improve KPI structures, strengthen reporting, and contribute to ongoing quality improvements. The role also includes support for AI-enabled quality transformation, operational escalation handling, and alignment across regions in a data-led and collaborative environment.

Accountabilities

• Oversee and support QA operations spanning several regions, sites, and client accounts, with an emphasis on consistency in delivery and standards.
• Enhance QA reporting methods, KPI monitoring, calibration routines, and performance analysis.
• Work with QA Managers, Project Managers, and Site Leaders to keep initiatives aligned and progressing.
• Track quality patterns, spot repeat issues, and push improvement actions through to completion.
• Support client-facing QA work such as updates, business reviews, and resolution of concerns.
• Help manage escalations and ensure operational issues are addressed promptly.
• Contribute to launches, transitions, and service expansion activities from a QA standpoint.
• Assist with AI-led QA initiatives, automation efforts, and the adoption of quality technology.

Requirements

• Substantial background in QA operations, QA programme management, or QA leadership within complex, multi-team or multi-site settings.
• Experience operating across multiple teams, locations, clients, or global business structures.
• Strong ability to manage stakeholders and influence outcomes without direct reporting authority.
• Experience communicating with clients, including reporting on performance and discussing results.
• Solid understanding of QA KPIs, reporting systems, root cause analysis, and continuous improvement methods.
• Ability to read QA data and turn it into practical operational actions and insights.
• Exposure to AI, automation, or quality tech tools is beneficial.
• Excellent spoken and written English.
• Comfort working across time zones and in fast-moving operational settings.

Benefits

• Competitive compensation package.
• Flexible working arrangement with fully remote or hybrid options.
• Opportunity to help shape global QA strategy and operations.
• Exposure to international teams, clients, and large-scale delivery environments.
• Career growth within a global operations structure.
• Participation in AI-driven quality and automation initiatives.
• Work in a collaborative environment with senior stakeholders.

Additional Information

This role is posted on behalf of a partner company, which manages the application process and all subsequent hiring steps. Applications are reviewed using an AI-assisted matching process designed to assess candidates fairly against the key requirements. The shortlist is then passed to the hiring employer, whose internal team handles interviews, assessments, and final decisions.

Privacy Notice

By applying, you consent to the processing of your personal data for candidate evaluation and sharing relevant information with the hiring employer, based on legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. You may exercise your rights, including access, correction, deletion, and objection, at any time.

AI-Assisted Hiring

AI tools may be used to support parts of the recruitment process, such as reviewing applications, analyzing CVs, assessing responses, or identifying potential inconsistencies in submitted information. These tools assist the recruitment team but do not replace human judgment. Final hiring decisions are made by people.