Retail Customer Service Representative

Overview

This role is suited to someone who places the customer at the center of every interaction, enjoys solving problems, and is motivated by finding practical solutions. The Brick is growing its service team and is looking for energetic, service-minded people with a strong customer-first mindset. In this position, you will support the Operations Manager and contribute to a positive experience in one of the company’s retail stores.

Responsibilities

• Handle customer questions and concerns professionally, with courtesy and a solution-oriented approach.
• Stay in touch with customers to better understand their needs and provide appropriate support.
• Help build customer loyalty by delivering outstanding service.
• Monitor order reports each day and follow up as needed.
• Take on additional tasks as assigned.

Qualifications

• Strong focus on customer service.
• Comfortable working collaboratively in a team environment.
• High school diploma or an equivalent qualification.
• Excellent verbal and written communication abilities.
• Ability to manage multiple tasks while staying organized.
• Working knowledge of computers and Microsoft Office applications.
• Willingness to work varied shifts, including evenings and weekends, when required.

What the employer offers

• Competitive pay aligned with experience.
• Opportunities for career growth, along with access to ongoing personal and professional development.
• Employee discount benefits.
• A lively workplace where leadership skills can be demonstrated.

Equal opportunity and accommodation

The company follows fair and accessible hiring practices and provides accommodations for applicants with disabilities during recruitment, application, and selection. If you need support at any stage, you may inform the hiring manager or contact the listed HR email address.