Personal Lines Handler

Overview

A leading insurance brokerage in Donegal Town is looking for a motivated Personal Lines Handler to support individual clients with practical and tailored insurance solutions. The role is centered on customer service, policy administration, and maintaining strong client relationships in the personal lines space.

Working Arrangement

This position is hybrid, with one day per week required on site. Candidates interested in part-time working will also be considered.

Key Responsibilities

• Oversee a portfolio of personal lines customers, with a focus on keeping clients satisfied and retained.
• Manage day-to-day insurance administration, including renewals, comparing quotations, and issuing policy documents promptly.
• Respond to customer queries, support mid-term policy changes, and guide clients through the claims process.
• Collect and prepare the information underwriters need to assess and place risks.
• Keep records and files accurate and complete so they meet regulatory requirements and internal procedures.
• Monitor developments in personal insurance products and keep up to date with market changes that could affect clients.
• Collaborate with team members to ensure smooth service delivery and provide support where needed.

Skills and Experience

• Previous experience working in personal lines insurance, preferably motor insurance.
• APA/CIP qualification, or currently working toward one of these qualifications.
• Good knowledge of personal insurance products such as home, motor, and travel cover.
• Strong organisational ability and a sharp eye for detail.
• Understanding of the Irish regulatory environment for personal insurance.
• Comfort using insurance systems and related software.
• Excellent communication and interpersonal skills, with a strong customer-first approach.

Benefits

• Attractive salary and benefits package aligned with your experience and contribution.
• Flexible working options to help support a healthier work-life balance.
• Ongoing training and development to support professional growth.
• Access to discounted insurance products, wellness initiatives, and other employee perks.
• Clear opportunities for progression within a supportive team environment.

Additional Information

The organisation’s client is regulated by the Central Bank of Ireland.