Patient Support Representative

About the Organization

The employer is a healthcare services provider that delivers community-based medical care, including urology services. The team works in a fast-paced call center setting where handling patient communication and appointment coordination accurately is essential. Employees are supported through formal office procedures and a broad benefits program.

Role Overview

This position focuses on managing a high volume of inbound patient calls, coordinating medical appointments, and ensuring communication flows smoothly between patients and clinical staff. The role is fully remote and contributes directly to patient access and a positive care experience.

Key Responsibilities

• Operate a multi-line phone system and route calls to the correct destination.
• Speak with patients directly when appointments need to be arranged.
• Call patients back in response to messages that have been received.
• Reschedule or cancel patient visits when required.
• Book appointments in line with established office procedures.
• Record spoken information and conversations clearly and without delay in patient files.
• Manage call transfers and retrievals to and from answering services.
• Handle excess call volume and send calls to the appropriate contact.
• Process incoming calls and messages in accordance with office rules and workflows.

Requirements

• High school diploma or an equivalent qualification is required; further education is a plus.
• At least 1 year of related work experience is needed.
• Strong computer literacy is expected.
• Familiarity with medical terminology and standard office procedures is preferred.
• Ability to build and maintain cooperative working relationships with patients, relatives, healthcare staff, supervisors, and outside contacts.
• Clear, professional, and concise communication skills are essential.

Compensation and Benefits

The hourly pay range for this position is $16.00 to $21.00. The compensation package is positioned competitively and may include overtime eligibility for some roles.

Employees receive a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with paid holidays, paid time off, and a retirement plan.

Equal Opportunity

The employer maintains an inclusive hiring policy and considers all qualified applicants without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Additional Information

This opportunity is for a remote role in the United States. The hiring company handles the employment relationship directly.