Lead – Client Partnerships

Role Overview

This position is focused on strengthening client relationships, improving client outcomes, and driving adoption of digital wellness solutions. The role combines team leadership, strategic account management, and cross-functional coordination to deliver a high-quality client experience.

Key Responsibilities

• Head and guide the Client Success team so that every account receives a strong, dependable service experience.
• Shape and execute client onboarding, engagement, service delivery, and retention plans.
• Define client success metrics and regularly review performance to improve outcomes.
• Act as the primary escalation contact for important client concerns and ensure they are resolved promptly and effectively.

Digital Adoption and Engagement

• Drive complete adoption of the company’s wellness digital platforms, including the mobile app, web dashboards, and engagement tools.
• Oversee onboarding of corporate clients onto the wellness app through activation campaigns and user education.
• Work with marketing and product teams to design digital engagement journeys for employees.
• Track app downloads, active usage, and other engagement metrics across client accounts.
• Identify barriers to digital adoption and partner with product and technology teams to improve the user experience.
• Make sure clients receive meaningful analytics and dashboard insights that clearly show program impact.

Corporate Wellness Program Delivery

• Plan and oversee the execution of corporate wellness programs while staying aligned with client expectations and business objectives.
• Collaborate with product, medical, operations, and marketing teams to deliver effective wellness initiatives.
• Ensure programs are launched on time, reported accurately, and measured for performance.

Client Engagement and Account Management

• Develop trusted relationships with HR leaders, CHROs, business heads, and brokers.
• Understand client requirements in depth and coordinate with internal teams to deliver customized solutions.
• Identify upsell and cross-sell opportunities by spotting client needs and recommending relevant wellness offerings.

Market Mapping and Research

• Identify business opportunities across corporate wellness, health insurance, government, and PSU segments.
• Monitor industry changes, competitor offerings, and regulatory updates.
• Support leadership with insights that help improve market reach and client engagement.

Additional Information

The role calls for strong leadership ability, including team management, conflict handling, and performance-driven execution.