General Manager

Role overview

Minor Hotels is expanding in the region, and NH Collection is set to debut in Australasia with a new luxury property in Sydney. The hotel will bring a refined European-style guest experience, distinctive design, and high-end service to one of the city’s most vibrant markets.

By joining Minor Hotels, you become part of a broad, growing international group with room to develop and make an impact. Minor International operates through three core businesses: Minor Hotels, Minor Food, and Minor Lifestyle. Minor Hotels is a global hotel owner, operator, and investor with a portfolio of more than 560 properties across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

What you will do

As General Manager, you will take overall responsibility for NH Collection Sydney, shaping the hotel’s direction with strong leadership and commercial judgement. Your focus will be on financial strength, operational performance, and delivering a standout guest experience. You will also develop a capable leadership team, build strong partnerships, and establish the hotel as a leading luxury address in Sydney.

• Oversee the pre-opening phase and brand introduction in Australia, including hiring, systems setup, service culture development, activation plans, and launch readiness.
• Establish a new benchmark for premium hospitality through the introduction of NH Collection in Australia.
• Develop and execute plans that improve profitability and support EBITDA objectives.
• Represent the hotel externally and cultivate relationships with luxury travel partners, media contacts, corporate accounts, and the wider Sydney market.
• Manage overall hotel operations across Rooms and Food & Beverage while maintaining strong brand and service standards.
• Hold full accountability for financial performance, including budgeting, forecasting, expense management, and workforce planning.
• Lead ongoing improvements in front office, housekeeping, engineering, and maintenance performance.
• Build a strong service-driven culture, grow future leaders, and create a succession pipeline aligned with Minor Hotels values and NH Collection service principles.
• Shape and support a customer-first leadership team that reflects both Minor Hotels and NH Collection values.
• Protect guest satisfaction by actively handling feedback, online reputation, and review performance.
• Develop productive relationships with owners, business partners, suppliers, and other key stakeholders.
• Ensure the hotel remains compliant with licensing requirements, applicable legislation, WHS obligations, and brand standards.
• Maintain excellent standards of property presentation and asset care.

What we are looking for

You should bring substantial leadership experience in hospitality, particularly in luxury hotels or resorts. This role calls for a commercially minded leader who can manage multiple priorities, influence stakeholders, and deliver results under pressure.

• At least 5 years of experience as a General Manager in the hospitality sector.
• Demonstrated background leading luxury hotels or resorts.
• Strong commercial thinking and financial analysis capability.
• Proven ability to influence and coordinate a wide range of stakeholders.
• Ability to stay effective and resilient in a fast-moving environment with competing demands.
• Hands-on experience with budgeting, forecasting, cost control, and revenue improvement.
• Inspirational leadership style with a history of building high-performing teams.
• Guest-first mindset with a strong record of driving service and satisfaction outcomes.
• Working knowledge of PMS/CMS platforms and P&L management.
• Well organised, with strong prioritisation and time management skills.
• Strong commitment to workplace health and safety and regulatory compliance.
• Tertiary study in Hospitality or Business is preferred.
• Current RSA and other relevant certifications are preferred.
• Availability to work flexibly, including weekends and public holidays.

Additional benefits

Minor Hotels offers a package designed to support development, wellbeing, and work-life balance.

• Career development support through learning and training programs.
• 50% off accommodation stays at Minor Hotels in Australasia.
• 20% discount for friends and family on stays at Minor Hotels in Australasia.
• Access to international accommodation discounts across the group’s hotel brands.

Culture

The company places strong value on its people and promotes a workplace built on innovation, collaboration, and personal growth, with a clear focus on creating excellent guest experiences.