Executive - Operations

About SmartQ

SmartQ is a food-tech company focused on improving everyday dining through technology and thoughtful operational design. Since launching in 2015, it has expanded its cafeteria and food operations solutions across 14 countries and supports more than 400 global clients, including Google, HSBC, Amazon, and Wells Fargo. The company is backed by Compass Group, a global foodservice leader with a valuation of $60B.

SmartQ serves corporates, hospitals, universities, and food courts, with a long-term goal of becoming the world’s largest B2B food-tech company. Its workplace culture is built around four guiding values: Great People, Great Food, Great Experience, and Greater Good.

Role Overview

As an Executive - Operations, you will be responsible for managing and improving day-to-day operations so that service remains smooth, efficient, and aligned with business goals. The role calls for capability in vendor coordination, client handling, team support, and practical problem-solving in an active food-service environment.

This opportunity is suited to someone who enjoys operational work, values service quality, and wants to contribute to the growth of the food and technology sector.

Responsibilities

• Promote the SmartQ digital platform by clearly explaining the benefits of the ordering app, including its convenience and available offers.
• Guide users to download and use the app, and support people who do not have the app by helping them place orders and complete payments through digital wallets.
• Work every day with food partners to keep menu information updated and coordinate with the technology team so those updates appear correctly in the app, along with timely push notifications and banner changes.
• Carry out cafe hygiene inspections, complete hourly governance checks, handle issues quickly, and report any incidents, accidents, or near misses to the reporting manager.
• Support a positive work atmosphere and help maintain prompt, high-quality service. Collect regular feedback from employees and clients at the cafeteria.
• Ensure displays, counters, and service areas follow company standards and legal requirements, and verify that cafeteria counters are operating according to SOPs.
• Check work areas during and after operations to confirm waste is disposed of properly. Maintain HSE records and temperature logs, and escalate any deviations.
• Make sure all equipment is operated in line with ESWP guidelines and report any equipment downtime to the relevant team.

Requirements

• At least 1 year of relevant work experience is needed.
• A graduate or diploma qualification in Hotel Management is required.
• Strong communication skills in English and the local language, with a service-oriented mindset for both clients and employees.
• Basic computer knowledge, willingness to learn, and a work style marked by honesty and integrity.
• Ability to collaborate well with others, supervise and guide food partner staff, and take initiative when needed.
• Flexibility to handle varied tasks and support the team wherever required.

Message from the CEO

SmartQ sees its work as more than B2B food service; the company aims to create moments of delight in corporate cafeterias and turn routine spaces into places that inspire happiness and self-expression. The team is encouraged to join this mission of creating better everyday experiences and spreading positivity in the world.

Additional Information

The role is based in Mumbai, Maharashtra, India, and is a full-time onsite position. No stipend, salary, opening count, start date, or application deadline has been provided in the source. No perks were specified.

The original source also included a LinkedIn life-page reference, which has been omitted here.