Credit Manager

Role overview

This position is responsible for carrying out credit and risk operations for assigned basic transactions, following the company’s established policies, frameworks, and procedures. The role is focused on protecting portfolio quality and supporting sound credit decisions.

Business context

The role sits within Aditya Birla Housing Finance Limited, part of Aditya Birla Capital Ltd. The company is a housing finance provider registered with the National Housing Bank under the National Housing Bank Act, 1987. Its offerings include home loans, home improvement and home construction loans, balance transfer and top-up loans, loans against property, and construction finance. The company obtained its license on 9 July 2014 and has ambitious growth plans, including a target to expand to 5X (40,000 Cr) over the next 5 years, aiming to be among the top 5 percentile of housing finance companies in India.

The risk team is a core part of the business, providing underwriting support and controls that help maintain business health, manage risk, and support sustainable growth. The function works closely with sales and sourcing teams and contributes to business expansion by jointly evaluating product and market growth opportunities.

Key challenges

The role requires balancing credit control and business growth in a fast-scaling environment without allowing sub-prime exposure to rise or compromising overall portfolio quality. The housing finance business also involves construction-related risk, especially in under-construction projects that may not be completed as planned. In addition, the work must account for state-wise practices and varying interpretations of regulatory guidelines across India while staying within compliance boundaries and supporting growth objectives.

Responsibilities

• Process credit and risk activities for the transactions assigned, staying aligned with the approved underwriting framework and company principles.
• Consult seniors when needed and build case-level understanding of technical, property-specific, and state-specific factors that affect risk assessment.
• Work with legal, technical, and other verification vendors for evaluations and clarifications on complex cases.
• Track bounce rates and keep them within the defined thresholds.
• Coordinate with credit processing analysts to ensure files are properly logged before credit action begins.
• Collaborate with sales and operations teams using process-led methods to support decisions and resolve issues; escalate to the relevant risk authority when required.
• Manage external vendors to maintain report quality and turnaround times.
• Monitor costs and keep them within budget.
• Ensure data entered in the LOS is accurate and documentation remains complete and high quality.
• Follow up and secure post-disbursal documents within the required timeline.
• Operate within the maker-checker framework for exceptions, collateral valuation, post-disbursal documents, cheque bounce collections, and related activities.
• Support audits by keeping critical observations to a minimum and closing findings within the prescribed turnaround time.
• Coordinate with collections and operations teams to monitor delinquency and improve recovery outcomes.
• Escalate difficult or high-risk delinquent cases to the relevant risk authority to prevent recovery issues and NPA formation.
• Track delinquent portfolios, engage with key customers where needed, and support collections teams in resolution efforts.
• Report suspected fraud cases to the risk monitoring team and regional/zonal risk leadership.
• Build technical knowledge of legal documents, property norms, and underwriting practices to improve risk assessment capability.
• Maintain strong working relationships with internal stakeholders to handle exceptions, escalations, and complex cases smoothly.

Requirements

• Professional qualification of CA or MBA in Finance.
• 0 to 3 years of experience in a bank, NBFC, or HFC.
• Strong commercial awareness and analytical ability.
• Good stakeholder management and presentation skills.
• Capability to manage a team and execute tasks effectively.
• Comfort working with underwriting, documentation, legal-technical checks, and credit control processes.
• Awareness of property-related business practices and regulatory norms is important.

Additional information

The role includes periodic reporting, MIS preparation, case documentation, and escalation handling as part of routine risk operations. The successful candidate is expected to stay current on market practices and regulatory developments to support both risk control and business growth.

Organizational note

The business is in an early growth stage and is operating through a period of rapid expansion. The risk function must therefore manage growth responsibly while protecting asset quality and sustaining long-term business health.

Scope of work

Key accountabilities include underwriting and portfolio quality management, process efficiency, risk compliance and control, collection efficiency, and self-development through continuous learning and stakeholder coordination.