Business Development Representative

About Gorgias

Gorgias is building an AI-powered conversational commerce platform designed to bring selling, support, and customer re-engagement into one unified experience. The company’s vision is that customer conversations will become the primary way people discover and buy products online.

The team is focused on making every customer interaction feel personal, seamless, and intelligent by combining strong product expertise with modern AI. The goal is to help ecommerce brands create more natural, human, and connected shopping experiences.

The company’s approach centers on three priorities: authentic, on-brand conversations; smooth shopping experiences from chat through checkout; and personalized re-engagement that replaces broad, noisy marketing with one-to-one dialogue.

Gorgias is working to shape the next era of ecommerce, where brands can use intelligent agents to understand customers better and improve every step of the journey.

Role Overview

Gorgias is hiring a motivated and flexible Business Development Representative to support growth in outbound pipeline generation. This role is one of the first points of contact for prospective Mid-Market and Enterprise customers and will focus on building pipeline from the ground up.

You will work closely with the Enterprise Account Executive team to support pipeline targets, learn the full sales process directly, and gain practical experience with AI-driven sales tools in an AI-first environment.

This position is well suited to someone who learns quickly, enjoys a fast-moving environment, communicates clearly, and works well with others. It is a strong opportunity to contribute early and make a direct impact on revenue growth.

What You Will Be Doing

• Driving outbound prospecting efforts across Mid-Market and Enterprise accounts through calls, email outreach, and LinkedIn sequences.
• Working in close coordination with your assigned Enterprise Account Executive on target accounts, pipeline priorities, and smooth handoffs.
• Researching accounts, identifying relevant stakeholders, and crafting messages that are tailored and likely to generate replies.
• Using AI tools and sales automation platforms to improve efficiency and personalize outreach at scale.
• Representing the company at industry events and conferences across North America, approximately 3 to 5 times per year.
• Partnering with teams across Partnerships, Marketing, and Events to uncover new ways to engage prospects and generate leads.

What We Are Looking For

• A candidate who is early in their career and genuinely interested in technology and sales.
• Someone who works well in teams and has experience contributing in collaborative settings such as work teams, sports, or volunteer activities.
• Comfort with cold outreach and the ability to stay resilient when responses are limited.
• A coachable, curious person who is motivated to go beyond performance targets.
• A competitive, self-managed professional who tracks their own results and does not wait for constant direction.
• Strong communication ability, including confidence when speaking with senior-level stakeholders.

Preferred Background

• Previous experience in B2B SaaS or another outbound sales setting.
• Exposure to ecommerce or experience in helping build a brand.
• Background in environments that demanded ownership and effort, such as volunteering, sports, or hospitality.
• A self-starter with strong drive, persistence, and a willingness to push through obstacles.

Why This Role Stands Out

• Direct exposure to the enterprise sales cycle from the very beginning.
• A real and fast path to Account Executive, typically within 12 to 18 months rather than eventually.
• Access to an AI-first sales stack at a company that actively uses AI in its daily work.

AI at Gorgias

AI is deeply embedded in how Gorgias works. Teams use it every day for research, writing, analysis, coding, and improving customer experiences. Employees are given access to premium AI tools such as ChatGPT, Claude, and Granola, along with an annual learning and development budget to explore additional tools.

Learning is shared across the company through a dedicated Slack channel for new tools and workflows, and AI champions regularly present new ideas during weekly company-wide standups. The company views AI as a way to strengthen creativity and empathy, helping teams move faster, think more deeply, and serve customers better.

Recruiting Data Use

By applying, candidates consent to Gorgias collecting and processing personal data for recruiting, workforce planning, and related purposes. Additional details about data handling and applicant rights are available in the company’s Applicant Privacy Policy.

Diversity and Inclusion

Gorgias is committed to building an inclusive workplace where people from all backgrounds, experiences, and perspectives can thrive. The company values diversity because it strengthens innovation and decision-making.

If you require accommodation during the application or interview process, you can contact the team at accommodation@gorgias.com.