Assistant Sales Manager

Role Overview

Delta Hotels and Resorts® is seeking an Assistant Sales Manager in Doha, Qatar to support Sales & Marketing operations and help drive revenue while protecting guest loyalty. This role focuses on handling guest and reservation requests, applying effective sales methods, and ensuring smooth coordination across internal teams.

Key Duties

• Connect with the appropriate team member or department, such as Sales, Data Administration, or Accounting, to resolve guest calls, requests, and issues.
• Use selling methods that increase revenue without compromising the loyalty of existing guests, including upselling when suitable.
• Offer complimentary items or benefits to guests as recognition for their patronage, such as rewards points, show tickets, or gift certificates.
• Build awareness of the brand both inside the company and in the wider market.
• Handle redemption requests for Marriott Rewards points.
• Receive, update, and cancel reservations sent through phone, fax, or mail.
• Enter Marriott Rewards data into the relevant system when processing guest bookings.
• Respond to, document, and process guest calls, questions, and service concerns.
• Carry out general administrative tasks that support Sales & Marketing, including filing, email handling, typing, and faxing.
• Support management by helping train and motivate employees and by serving as a positive example.
• Observe company rules and procedures, keep uniform and personal presentation professional, and safeguard confidential information and company property.
• Welcome guests according to service standards and respond to their needs with anticipation and care.
• Communicate clearly and professionally, prepare written materials accurately, and answer phones using proper etiquette.
• Build constructive working relationships, cooperate with the team to achieve shared goals, and respond appropriately to colleagues' concerns.
• Monitor others' work to ensure quality and standard adherence.
• Read and verify information across different formats and handle light physical tasks, including moving items up to 10 pounds.
• Complete other duties assigned by supervisors.

Qualifications

• A high school diploma or GED is preferred.
• At least 2 years of related work experience are required.
• No prior supervisory experience is needed.
• No license or certification is required.

Additional Information

Job Number: 26075626

Job Category: Sales & Marketing

Location: Zone 61, Building 31, Aba Almsan-Blumsan Street 831, Doha, Qatar

Schedule: Full Time

Remotely: No

Position Type: Non-Management

About the Employer

Delta Hotels by Marriott delivers a streamlined travel experience built around the essentials modern travelers value most. The brand focuses on practical comfort, dependable service, and attention to the details that matter, with a growing presence across Canada, the United Kingdom, the United States, and other international markets.

Equal Opportunity

The employer is committed to providing equal opportunity and a workplace that welcomes people from all backgrounds. Hiring decisions are made without discrimination on any legally protected basis, including disability, veteran status, or other protected characteristics under applicable law.