Scrum Master

About NCS

NCS is a major AI technology services organization with a team of about 15,000 people across Asia Pacific. The company helps clients move faster by combining AI capability, digital resilience, and a broad partner ecosystem to deliver stronger business outcomes. NCS is part of the Singtel Group.

Role overview

The Scrum Master will champion Scrum principles to help the team deliver high-quality software that meets specifications and aligns with technical as well as business goals. This role also focuses on team motivation, servant leadership, and creating a culture of trust, learning, and psychological safety. A key part of the job is encouraging collaboration across functions and supporting steady delivery of value.

Key responsibilities

• Guide teams and customers on Agile values, practices, and ways of working.
• Ensure Scrum events are run properly and with the right focus.
• Facilitate sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
• Encourage the use of Agile indicators such as velocity, throughput, and cycle time to drive improvement.
• Support visibility and tracking using tools such as Jira, Confluence, Miro, or Azure DevOps.
• Clear blockers that slow the team down and shield the team from unnecessary outside disruptions.
• Act as the main contact point for customer teams.
• Plan, coordinate, monitor, and drive software delivery work.
• Define execution plans and communicate responsibilities, outputs, and timelines clearly.
• Take ownership of project execution and manage customer expectations.
• Support quality throughout development and ensure ongoing maintenance is handled well.
• Build and maintain positive customer relationships.
• Partner with the Product Owner on backlog grooming and prioritization.
• Work with the customer Product Owner to rank project work and technical debt appropriately.
• Review requirements and help shape technical design specifications.
• Convert design inputs into process and program specifications.
• Coach, train, and guide team members so they can perform effectively.
• Ensure the team receives the training needed to complete its work.
• Communicate clearly in writing and verbally with both technical and non-technical stakeholders at all levels.

Requirements

• At least 3 years of experience as a Scrum Master.
• Minimum 7 years of experience in software design and development project work, including at least 3 years in Agile projects.
• Comfortable working in a team environment and applying adaptive, servant leadership based on the situation.
• Experience with cross-functional Agile teams that include developers, UX, QA, DevOps, and product stakeholders.
• Degree or Master’s in Computer Science and Engineering.
• Self-driven, positive, creative, and strong in presentation, communication, negotiation, interpersonal, and persuasive skills.
• Able to build and sustain respectful, trusting relationships.
• Strong written and spoken English skills.
• Flexible and effective in hybrid or remote work settings.
• Exposure to Agile approaches such as Scrum, XP, or Kanban.
• Experience using user stories for requirements documentation is an advantage.
• Agile certifications such as CSM, CSP, PSM, PPO, or PMI-ACP are preferred.
• Project management certifications such as PMP, CITPM, or Prince2 are an advantage.
• Experience facilitating Agile delivery in customer-focused product teams is preferred.
• Preferred experience in Agile delivery for cloud solutions on AWS, GCP, or Azure.
• Familiarity with Design Thinking or Lean UX is useful.
• Exposure to scaled Agile frameworks such as SAFe or LeSS is preferred.
• Experience running Scrum of Scrums or Agile release planning across multiple teams is valuable.
• Ability to collaborate with distributed teams across different time zones.
• Comfort using facilitation tools such as Mural, Miro, or Jamboard.
• Experience running Agile health checks or continuous improvement workshops is an advantage.

Why join NCS

• Lead meaningful Data and AI advisory programs for large enterprises and public sector clients.
• Help shape enterprise strategy and governance frameworks that support transformation.
• Work alongside a skilled, multidisciplinary team in a collaborative environment.
• Receive competitive pay and strong support for professional growth.

Values and culture

NCS is guided by its AEIOU values: Adventure, Excellence, Integrity, Ownership, and Unity. The company looks for people who reflect these principles in work and life. Its impact focus is on serving clients well, developing people, and building for the future.

Important notice

There are known scams involving fake offers and impersonation of NCS recruiters. Official emails are sent only from verified NCS corporate addresses ending in @ncs.com.sg. Be cautious of misspellings, extra characters, or suspicious sender details. If in doubt, confirm the sender’s identity by reaching out to reachus@ncs.com.sg.