Passenger Services Agent

Role overview

This opportunity is based at Melbourne Airport in Victoria and places you in a busy airport environment with a global ground handling provider. The role focuses on passenger-facing airport operations, including check-in, boarding gate support, and other service tasks that help flights depart smoothly and customers receive a professional experience.

The position is a permanent part-time role.

Key duties

• Provide consistently strong service to airline customers and complete all passenger service tasks efficiently, professionally, and within required timeframes.
• Handle passenger check-in work and related airport service tasks for client airlines.
• Assist passengers who need extra support, including those experiencing delays or disruptions and those requiring special assistance.
• Support passengers travelling in wheelchairs to and from aircraft.
• Maintain a positive company image through grooming, conduct, and service standards.
• Follow shift instructions to help achieve scheduled departures on time.
• Work in line with standard operating procedures and company policies.

Requirements

• At least 1 to 2 years of experience in a customer service-focused position.
• Experience handling difficult customer situations and delivering personalised service at high volume.
• Ability to lift and manage baggage weighing up to 32 kg.
• Capability to support passengers with special needs, including wheelchair assistance.
• Comfortable working independently at times in a changing, fast-moving team setting.
• Strong computer literacy.
• Willingness to work rostered shifts across a 24/7 schedule, including mornings, evenings, and weekends.

About the employer

The employer is a major international air services provider operating across Australia. Its work includes passenger services, ramp and baggage handling, and cargo operations at major airports nationwide, with a focus on safety, efficiency, and teamwork.

Important note

Because a large number of applications may be received, only candidates selected for the next stage will be contacted. If you do not hear back within two weeks of applying, your application should be treated as unsuccessful.