Palace Host

Role overview

Minor Hotels is hiring a Palace Host for Qasr Al Sarab Desert Resort By Anantara in Abu Dhabi. The role sits within a luxury hospitality environment where the focus is on delivering attentive, seamless, and highly personalized guest service throughout the stay.

Anantara Hotels & Resorts is an international luxury hotel and resort brand built on Thai heritage and a philosophy of genuine hospitality. Since its launch in 2001, the brand has grown across destinations around the world, serving guests in beach resorts, private islands, historic locations, and major cities. The organization looks for people who bring warmth, generosity, and a strong service mindset.

Key duties

• Act as a dependable source of information, guidance, and assistance for all guests.
• Develop strong relationships with in-house guests, maintain regular contact on the floor, and help recognize preferences and individual needs.
• Safeguard guest privacy and security at all times.
• Oversee arrival and departure processes in line with the Palace Host service SOPs.
• Support smooth day-to-day operations and help coordinate activities so guest expectations are consistently exceeded.
• Take ownership of assigned operating equipment and work tools.
• Promote room upgrades and other hotel services where appropriate.
• Respond to guest comments and concerns quickly and effectively.
• Apply discipline fairly, consistently, and respectfully within established guidelines.
• Work closely with Guest Experience, Food & Beverage, Housekeeping, Activities, and Spa teams.
• Operate hotel buggies as required and successfully complete the buggy driving test.
• Keep the immediate supervisor or Duty Manager informed about any issues or unusual situations.
• Maintain strong knowledge of the hotel, including all departments, services, and outlets.
• Ensure Palace Host pantries remain stocked, orderly, and ready for use.
• Update and maintain guest history records.
• Coordinate with related departments so guest requests and complaints are handled efficiently.
• Take corrective action when needed to improve safety in all work areas.
• Communicate proactively within the department and contribute to a positive feedback culture.
• Identify guest needs in advance and respond before problems arise.
• Follow all Palace Host SOPs, hotel policies, company procedures, and health and safety rules.
• Arrive on time and work according to the duty roster.
• Maintain grooming, uniform, and appearance standards at all times.
• Keep seamless communication with guest service operations and other hotel departments.
• Understand in-room services, amenities, and guest-facing functions thoroughly.
• Use the Opera Cloud property management system confidently.
• Complete shift handovers thoroughly and accurately.
• Report maintenance issues through the proper channels.
• Handle special requests immediately and with care.
• Perform daily quality and standards checks.
• Share suggestions with senior management to improve guest satisfaction, staff experience, and service quality.
• Carry out other tasks assigned by senior management.
• Pay special attention to the needs of families and children staying at the resort.
• Ensure arrival villas are checked and prepared before guest arrival.
• Confirm all amenities are placed according to guest remarks and profile details.
• Welcome arriving guests with chilled towels and drinks.
• Provide a full villa orientation on arrival.
• Offer unpacking support on arrival and packing support for departing guests.
• Assist with urgent laundry and pressing requests.
• Serve in-room dining requests for villa guests.
• Address complaints related to villa facilities.
• Arrange shoe shine, laundry, and pressing services.
• Help with restaurant recommendations and reservations.
• Update guest profiles on a daily basis.
• Monitor villa appearance and cleanliness continuously.
• Complete assigned tasks within required timeframes.
• Stay alert for irregularities in how amenities are handled.
• Use sound judgment when deciding on the use of hotel amenities.
• Resolve guest billing differences immediately and escalate unexplained voids or discrepancies to senior management when needed.
• Stay fully familiar with the company policies and procedures relevant to the role.
• Be fully trained in safety and emergency procedures.
• Maintain the highest standards of hygiene and cleanliness throughout the shift.

Requirements

• College diploma in hotel management or a related discipline.
• Prior exposure to Front Office or Guest Services work.
• Experience in a luxury hotel environment is essential.
• Strong communication skills.
• Hands-on experience with front office systems.
• Fluency in written and spoken English is required; additional languages are an advantage.
• Ability to relocate to a remote area.

Additional information

This position is based at a remote resort location. The role requires a service-focused professional who can work across guest-facing operations, maintain high standards, and support a premium villa experience.