Operations Manager

Role Overview

The Operations Manager will steer and improve Rentokil Boecker® operations across people leadership, team development, client handling, resource planning, and operational performance, while consistently upholding the company value of excellence.

Core Leadership Duties

• Champion the Rentokil Boecker® vision and translate it into a clear direction for the department.
• Design, plan, and implement operational strategies that help the business achieve its overall goals.
• Establish short- and long-term departmental goals and KPIs, communicate them to the team, and provide ongoing feedback and support.
• Assign work, coordinate tasks, and monitor follow-through to ensure accountability.
• Recruit, develop, motivate, train, and coach team members so they become high-performing and collaborative contributors.
• Maintain effective communication and strong working relationships with management, peers, and staff.
• Improve workflows and output quality on a continuous basis to maintain service excellence.
• Ensure accurate and reliable data across systems, forms, and reports submitted by the operations team.

Business Development

• Set innovation goals for Pest Management and Biosecurity by identifying market needs and business gaps.
• Collect ideas for business growth using market intelligence, client feedback, personal networks, and other sources.
• Work with the Sales Manager to create new opportunities aligned with market and client requirements.
• Coordinate with Sales to support geographic expansion and service coverage across the country, including team relocation when necessary.
• Promote Rentokil Boecker® Pest Management and Biosecurity systems and programs.
• Partner with Regional Marketing by sharing market insights that can improve campaigns.
• Identify and participate in relevant industry events and exhibitions.

Operations and Team Management

• Make sure services are delivered according to Boecker® Pest Management and Biosecurity standards and manuals to maintain client satisfaction.
• Prepare budgets, review contract lists, forecast resource needs, and identify opportunities to reduce costs and improve efficiency.
• Track the annual appointment schedule, oversee execution, and take corrective action to achieve KPIs.
• Monitor usage of products, people, and technical resources to keep operations efficient.
• Review new projects with Finance to prevent overuse or misallocation of manpower and technical assets.
• Notify Sales about high-risk or difficult clients so renewal pricing can be reconsidered.
• Lead both business and residential operations teams and ensure smooth field execution from technician and client perspectives.
• Work closely with the Field Quality Assurance unit to strengthen operational excellence in the field.
• Support the Technical Engineering Unit and factor in its feedback when evaluating new projects, technologies, or treatment approaches.
• Oversee technician hiring, onboarding, evaluation, team allocation, and rotation to encourage knowledge sharing.
• Run the department’s training calendar and monthly competitions.
• Review operational reports such as callback and overtime reports, act on findings, and discuss them with internal stakeholders and the CM.

Client Satisfaction

• Share up-to-date pest management information with clients through emails, newsletters, leaflets, articles, and the company website.
• Coordinate with Client Service to gather insights that improve service quality and customer satisfaction.
• Review cancelled and non-renewed accounts and take corrective action where appropriate.
• Handle troubleshooting and courtesy visits while building strong client relationships.

Regulatory and Government Relations

• Maintain communication with relevant legal authorities regarding pest management and biosecurity regulations or process changes.
• Build ongoing cooperation with local government bodies to support authorization of Pest Management services and products.

Research and Development

• Study, propose, and design pest management systems or training topics that can be implemented locally.

Requirements

Candidates should have at least 8 years of experience, with preference for 2 years in pest management at Rentokil Boecker®. A bachelor’s degree in Business Administration, Agribusiness, Environmental Science, or an equivalent field is required. Strong English and Arabic communication skills are needed, along with solid reporting and monitoring ability, excellent attention to detail, and strong decision-making and problem-solving skills.

Benefits

• Competitive compensation package
• 22 vacation days per year
• One annual ticket to the employee’s home country
• Medical insurance, class A

Additional Information

This role focuses on operational leadership, service quality, customer satisfaction, business growth, compliance coordination, and internal process improvement within the Pest Management and Biosecurity functions.