Mortgage Operations - Loan Processor

About the Team

Wealthfront Mortgage Operations is focused on making mortgage lending faster, more efficient, and easier for clients. The team relies heavily on automation, critical thinking, and close collaboration with engineering and product partners to create a streamlined, technology-driven lending journey.

• The team automates mortgage origination and works with engineers and product leaders to replace manual work with self-service systems.
• It is built around solving problems at a systems level rather than simply following standard procedures.
• Team members are expected to understand the purpose behind each step and to look for ways to improve logic, design, and operational flow.
• The group works as one integrated unit with end-to-end visibility across the loan origination process, avoiding traditional silos.
• The hiring process includes an introductory conversation with recruiting, a 15 to 20 minute take-home assignment, meetings with mortgage operations leaders, and a cross-functional final round.

Role Summary

Wealthfront is looking for an experienced mortgage loan processor to support the growth of its mortgage lending operations. In this role, you will help existing clients move smoothly through the loan process while using the company’s technology and internal tools to deliver strong service and accurate processing. The position is suited to someone who enjoys working in a fast-moving environment and contributing to an innovative team.

Key Responsibilities

• Review loan files and collect any outstanding items needed for final approval.
• Act as a bridge between operations, sales, and other parties involved in the transaction.
• Order and coordinate supporting documentation.
• Assess loan applications for completeness and reasonableness, escalating files when additional review is required.
• Manage day-to-day priorities so clients receive a smooth and responsive experience.
• Oversee a full pipeline of assigned loans from signed disclosures through closing.
• Maintain clear and effective communication with clients throughout the process.
• Work with third-party vendors to complete and close loan applications.
• Ensure files comply with investor requirements and regulatory standards.
• Keep the loan pipeline, tasks, and objectives actively up to date.
• Demonstrate company values through day-to-day decisions, collaboration, and interpersonal conduct.
• Help create a positive workplace culture grounded in accountability, diversity, inclusion, flexibility, learning, collaboration, creativity, and fun.

Experience and Expertise

• Strong client-service orientation with a business-minded, team-first approach.
• Good working knowledge of federal and state rules, including TRID and HMDA.
• Solid understanding of mortgage loan products and underwriting standards.
• Ability to work both independently and with cross-functional partners.
• Strong organizational discipline and the ability to meet deadlines in a high-volume setting.
• Comfort communicating persuasively and effectively across different levels of the organization.
• Curiosity about using technology to improve operational processes.
• Background in retail mortgage loan processing.
• Strong internal and external communication skills.
• Willingness to adapt as mortgage industry practices evolve.

Requirements

• At least 2 years of mortgage processing experience in a retail setting.
• Active Mortgage Loan Originator License.
• Familiarity with Conventional Conforming and Jumbo loan guidelines.
• Experience working in the non-delegated space.
• Understanding of both state and federal lending regulations.
• Strong customer service skills and sound interpersonal practices.

Compensation and Benefits

The estimated annual base salary for this position is $56,000 to $70,000, plus equity and a discretionary bonus.

Benefits include medical, vision, and dental coverage, a 401(k) plan, generous time off, parental leave, wellness reimbursements, professional development support, and an employee investing discount.

About the Company

Wealthfront’s mission is to build a financial system that works for people rather than institutions. The company uses technology to create low-cost, easy-to-use financial products that help modern investors grow and manage their money.

Its product set includes a cash account with high-yield features through partner banks, a zero-commission stock investing account, and automated investing portfolios designed to support tax-efficient wealth building. Wealthfront serves more than 1 million clients and oversees over $90 billion in client assets.

Equal Opportunity and Disclosures

Wealthfront is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Additional disclosures note that investing involves risk, including possible loss of principal. Tax-loss harvesting results vary based on the client’s overall tax and investment profile, and Wealthfront does not provide tax advice. The cash account is offered through Wealthfront Brokerage LLC, a FINRA/SIPC member and not a bank. Deposits are placed with partner banks that provide the interest rate and FDIC pass-through insurance. Advisory and investment management services are provided by Wealthfront Advisers LLC, an SEC-registered investment adviser. Checking features in the cash account are provided by Green Dot Bank, Member FDIC, and some features may have fees or eligibility requirements.

By “award-winning products,” the company refers readers to its reviews page for more information. Wealthfront Corporation oversees Total Client Assets and Trusted Clients through its subsidiaries, Wealthfront Advisers and Wealthfront Brokerage.