Material Handling Coordinator

Role Overview

The Material Handling Coordinator supports day-to-day material handling activities, with a focus on ground rigging, warehouse coordination, and forklift order administration. The role is centered on keeping operations running smoothly, maintaining accurate records, and working closely with internal teams, customers, vendors, and company leaders to stay compliant and efficient.

Core Responsibilities

• Carry out both in-person and virtual audits of material handling work during events to verify compliance, accuracy, and efficient execution.
• Oversee material handling inboxes, route requests appropriately, respond promptly, and ensure items are followed through to completion.
• Complete Warehouse Live entries to help maintain reliable data transfer and system updates.
• Create forklift order tickets, confirm all details are correct, and keep supporting documentation organized and complete.
• Spot unusual or specialty material handling needs and escalate them to leadership for review and approval, including equipment, labor, or special constraints.
• Share forklift tickets with internal teams to support tracking, execution, and after-event reconciliation.
• Gather, review, and arrange ground rigging information, then build detailed spreadsheets and production plans to guide execution.
• Act as the connection point between customers, vendors, and associates so information moves accurately and all parties stay aligned.
• Coordinate ground rigging schedules, labor requirements, and equipment needs with other internal departments.
• Take part in planning and budget discussions by offering operational input and recommendations tied to rigging and material handling resources.
• Prepare, update, and circulate operational records related to scheduling, daily operations, and billing workflows.
• Manage customer communication and on-site coordination for ground rigging services while maintaining a strong service standard.

Required Qualifications

• A minimum of 5 years of administrative experience in a busy, high-volume setting is required; prior supervisory experience is preferred.
• Background in material handling, logistics, warehouse work, or event operations is strongly preferred.
• Working understanding of ground rigging, transportation logistics, or warehouse processes is needed.
• Experience with company-approved AI-enabled tools and platforms such as Copilot or Claude is preferred.
• Experience with Salesforce or another CRM platform is preferred.
• Must be available to work evenings, weekends, and holidays when business needs or event schedules require it.
• Strong analytical thinking and problem-solving ability are essential.
• Ability to handle multiple priorities, deadlines, and deliverables at once is required.
• Excellent verbal and written communication skills are required.
• Proficiency with Microsoft Office tools, including Excel, Word, Outlook, and PowerPoint, is required.
• High school diploma or equivalent is required.

Values and Additional Notes

• The company expects team members to reflect its core values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork.
• The role calls for acting as a responsible ESOP owner by making day-to-day decisions that support both the client and the company.
• Courtesy and respect are expected in all interactions with internal and external customers, in line with the Blue Diamond Customer Service Program.
• Responsibilities may change over time, and additional duties may be assigned as business needs evolve.

Equal Opportunity Statement

Shepard is an equal opportunity employer. Hiring decisions are based on business needs, job requirements, individual qualifications, and merit. The company does not discriminate on the basis of race, religion, age, color, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, medical condition, genetic information, military status, veteran status, non-disqualifying physical or mental disability, or any other non-merit factor.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life and disability insurance
• 401(k) plan

Compensation

Hourly pay is listed at $24.00 to $27.00.