Live Chat Agent

Role overview

This position is being hired through a direct-hiring network that connects selected candidates with employers looking for high-quality talent. The hiring company is Ortomedic, an organization focused on improving lives through safe, innovative, and high-performance orthopedic solutions.

The role is a remote, full-time live chat support position with pay ranging from $20 per hour to $28 per hour.

What you'll do

• Handle incoming customer messages on live chat channels in a timely, professional manner.
• Support customers with product details, service-related questions, account issues, and general assistance.
• Address customer concerns with empathy, accuracy, and professionalism.
• Forward complex matters to the right internal team when needed.
• Keep clear and accurate documentation of conversations, questions, and resolutions.
• Work in line with company guidelines, processes, and service expectations.
• Manage several chat conversations at the same time without compromising quality.
• Coordinate with other teams to help resolve issues quickly and improve customer satisfaction.
• Spot repeating customer concerns and share useful feedback with management.
• Safeguard customer data and maintain confidentiality.
• Hit performance goals such as response speed, quality targets, and customer satisfaction measures.

Requirements

• A high school diploma or an equivalent qualification is required.
• You should have strong written communication and interpersonal skills.
• Good problem-solving skills and an organized approach are important.
• You must be able to juggle multiple tasks in a busy, fast-moving environment.
• Comfort using computers, browser-based tools, and customer support systems is necessary.
• Ability to work independently in a remote setting is expected.
• Strong attention to detail and a service-first mindset are essential.
• Previous experience in customer support, live chat, help desk, or a similar role is preferred.

Additional information

This is not a high-volume mass posting; only carefully selected candidates are invited and recommended to the employer for consideration.