IT Support Assistant | Entry-Level

Role overview

We are seeking a dependable and eager-to-learn IT Support Executive at entry level to help keep day-to-day technology operations running smoothly across office and retail store locations. This position focuses on assisting employees with technical issues, preparing devices for new hires, maintaining IT asset records, and supporting store-level technology needs.

The ideal candidate should be technically curious, comfortable working with both hardware and software, and ready to take ownership of routine support tasks.

What you will do

• Provide daily assistance for hardware and software-related problems.
• Diagnose issues affecting desktops, laptops, printers, mobile devices, and network connections.
• Work on support requests and close them within the expected turnaround time.
• Help employees with email setup, access issues, and usage of internal applications.
• Set up laptops and desktop systems for incoming employees.
• Create and configure official email accounts and company software for new joiners.
• Issue company mobile phones and SIM cards where needed.
• Make sure every device is fully configured before it is handed over.
• Maintain accurate records for laptops, mobiles, SIM cards, and other IT equipment.
• Track which assets are assigned to whom and record returns properly.
• Label and document devices correctly and keep an eye on their condition and maintenance needs.
• Visit store locations whenever technical issues are reported.
• Identify and fix problems related to hardware, billing systems, and networks at stores.
• Coordinate with external vendors when support from them is required.
• Keep up with newer tools, devices, and technology trends relevant to IT operations.
• Suggest practical improvements that can make IT support and operations more efficient.
• Help ensure systems remain secure and regularly updated.

Skills and qualification profile

This role is open to freshers. A basic understanding of computer hardware, software troubleshooting, Windows operating systems, MS Office, and Excel will be useful. Introductory networking knowledge is an added advantage. The candidate should also communicate well in English and Hindi, be willing to travel to stores when needed, and bring a proactive, responsible approach to work.

A diploma or bachelor’s degree in IT, Computer Science, or a related field is preferred. Prior internship exposure in IT support and familiarity with asset management are also helpful.

Additional notes

This position involves working on-site in Dubai and supporting both office and retail store operations. The role is intended for someone who can learn quickly, troubleshoot confidently, and adapt to different support scenarios across locations.