Installations/Project Coordinator

Role overview

This office-based position in Worcester is for a coordination professional who can keep multiple installation projects moving smoothly in a busy, fast-changing environment. The business is a growing specialist in the commercial equipment sector, known for delivering high-quality installations across the country and for maintaining a strong focus on customer care and operational delivery.

The position involves overseeing the full installation process from the point of sale through to completion, making sure each project stays on schedule, customers are kept informed, and issues are handled quickly and effectively. A typical service-level target is around 10 days, so the role suits someone who can stay calm, organised, and decisive under pressure.

Working hours and location

Location: Worcester, office-based.

Hours: Monday to Friday, 08:00am to 04:30pm.

Salary and leave

Salary range: £35,000 to £40,000 depending on experience.

Holiday entitlement: 22 days plus statutory holidays.

Key duties

• Oversee a large number of installation projects at the same time, ensuring each one progresses efficiently.
• Serve as the main contact point between customers, engineers, and internal departments.
• Organise logistics, schedules, and resource planning for installations.
• Spot risks early and act promptly to keep projects on track.
• Keep tight turnaround times, including the usual 10-day SLA target.
• Manage the full lifecycle of installation work, from order handover through to final completion.
• Work with customers and contractors to confirm site readiness and reduce the risk of unsuccessful installations.
• Coordinate closely with sales, workshop, warehouse, and engineering teams.
• Plan engineer schedules and track installation timelines across several live projects.
• Keep trackers, records, and system updates accurate and current.
• Monitor stock levels and raise coordination needs with procurement when required.
• Handle pre-installation and post-installation communication, including debriefs to support quality outcomes.

What the employer is looking for

• Previous experience in project coordination, scheduling, or an operations-focused role.
• A calm, structured, and practical approach when working under pressure.
• Strong communication skills with the ability to deal confidently with customers, engineers, and other stakeholders.
• Comfort working in a busy environment with changing priorities and multiple deadlines.
• A proactive, hands-on style with full ownership of tasks from start to finish.
• Solid Excel ability and confidence using CRM systems or tracking tools.

Benefits

• Weekly breakfast and lunch provisions, including Friday lunches.
• Free parking.
• Pension scheme.
• A genuine opportunity to progress within the business.
• Exposure to operations, project work, and customer delivery in a role with real ownership and impact.
• A collaborative and experienced team environment.
• Join a stable business with strong demand and clear growth plans.

Additional information

This is a standalone position where the successful candidate will be expected to take ownership and make a visible contribution to the smooth delivery of installation work.

The role is suited to someone who enjoys bringing structure to complex workloads, keeping customers satisfied, and making things happen efficiently in a high-pressure setting.

The company is a fast-scaling provider in the commercial equipment sector and is continuing to invest in its people, processes, and future expansion.