Information Technology Coordinator

Role overview

Vistas Global is looking for a highly organized and proactive Information Technology Coordinator to support the IT Department and Project Management Office (PMO) across administration, secretarial duties, documentation, and project coordination. The position calls for strong communication abilities in both Arabic and English, solid organizational skills, and a working knowledge of IT infrastructure and project management workflows.

The selected professional will help keep departmental activities running smoothly, maintain records, support IT projects, manage SLA-related tasks, and ensure clear coordination among internal teams, vendors, and external stakeholders.

Administrative and secretarial support

• Assist the IT Director and the wider IT team with day-to-day administrative and secretarial work.
• Manage calendars, appointments, and schedules for IT leadership.
• Arrange meetings, draft agendas, record minutes, and track follow-up actions.
• Respond to incoming calls, emails, correspondence, and visitor queries.
• Handle travel arrangements, including hotel reservations, visa paperwork, and related bookings.
• Keep both digital and paper-based filing systems updated and orderly.
• Draft reports, presentations, letters, and official communications.
• Review documents for language quality, formatting, and compliance.
• Coordinate conferences, workshops, and internal department events.
• Monitor office stock and support purchasing of supplies.
• Use and care for standard office equipment.

Project coordination

• Support IT projects and provide coordination assistance to the PMO.
• Follow project timelines, milestones, deliverables, and status changes.
• Prepare, update, and organize project records and supporting documents.
• Assist with project planning using Microsoft Project and Enterprise Project Management (EPM).
• Arrange project meetings and circulate the relevant documentation.
• Support project managers with administrative follow-up.
• Track action points and ensure stakeholders are reminded of pending items.

Documentation and records management

• Create, structure, and maintain technical and administrative documentation.
• Develop and update SOPs, technical manuals, knowledge base content, user guides, project records, and procurement files.
• Maintain version control and ensure documents are easy to retrieve when needed.
• Support the upkeep of departmental content management systems.

SLA and contract administration

• Oversee SLA documentation and coordination with external vendors and service providers.
• Support technical follow-up related to service agreements.
• Track contract renewals and ensure compliance requirements are met.
• Maintain records for contracts, tenders, RFQs, and RFPs.
• Assist with procurement documentation for new technologies and infrastructure items.

IT coordination and technical support

• Act as a coordination point between IT teams, vendors, contractors, and business users.
• Support technology procurement and implementation-related activities.
• Maintain IT asset records and inventory information.
• Coordinate installation timelines and maintenance work.
• Assist with vendor follow-up and related administration.
• Provide initial coordination for technical support requests and route issues to the right teams.
• Help users with Microsoft Office tools.
• Assist with basic troubleshooting for Microsoft Exchange, Active Directory, Windows Server, printers, and desktop applications.
• Contribute to technical documentation and user training materials.

Reporting, communication, and improvement

• Prepare departmental reports and dashboards.
• Compile project progress updates and summaries.
• Research technologies and software solutions as needed.
• Translate technical and administrative documents between Arabic and English.
• Safeguard confidential employee, vendor, and customer information.
• Stay open to learning new tools and technologies.
• Attend training sessions and workshops.
• Recommend better ways of working and process improvements.
• Support digital transformation efforts within the department.

Technical and professional requirements

The role requires hands-on familiarity with project coordination tools, Microsoft applications, and core IT concepts, along with strong writing and administrative capabilities. Experience in IT administration, PMO support, or office coordination is essential, and exposure to SLAs, contracts, procurement records, or technical documentation will be considered an advantage.

Education and experience

A bachelor’s degree in Computer Science, Information Technology, Business Administration, or a closely related discipline is required. Equivalent professional experience may also be accepted.

Candidates should bring at least 3 years of relevant experience in IT administration, PMO coordination, or office administration. Prior support experience with IT teams or technology departments is needed. Working knowledge of Microsoft Project and Enterprise Project Management (EPM), along with an understanding of IT infrastructure and networking basics, is expected.

Preferred certifications

• PMP certification is preferred.
• PRINCE2 Foundation or Practitioner is preferred.
• Microsoft Project certification is preferred.

Additional notes

This role is based in Doha, Qatar and is a full-time onsite position. The source information does not specify salary, benefits, number of openings, or a start date.