Client Services Coordinator

Role overview

This position focuses on coordinating client services through accurate rostering, strong stakeholder relationships, and efficient day-to-day workflow management. The role helps ensure service standards are delivered consistently, with clear communication between clients, families, staff, and internal teams. It also contributes to improvements in systems, training, and policy, making it a key part of operational effectiveness in a fast-moving home healthcare setting.

What you will handle

• Prepare monthly rosters and keep daily schedules updated so service delivery remains dependable.
• Track fill rates and scheduling targets, while managing short-notice changes, absences, and call-outs.
• Record all client care changes and updates in the scheduling platform.
• Work closely with clients, families, clinicians, HSE personnel, and other stakeholders to keep care coordination smooth.
• Support the placement of newly hired nurses into rosters, including staff joining from overseas.
• Maintain roster efficiency at a minimum of 96% and accuracy at 99%.
• Carry out routine checks on records and service activity to help meet internal and external compliance expectations.
• Assist with recruitment follow-up by contacting candidates and collecting required paperwork.
• Keep candidate information current in the applicant tracking system.
• Coordinate onboarding for clinical staff, including induction sessions and compliance documents.
• Attend office meetings and ensure assigned actions are followed through.
• Own allocated projects from planning through to completion.
• Collaborate across teams to support clear communication and coordinated delivery.
• Follow up on new business enquiries and potential client leads.
• Share observations on market activity and resource planning to support growth.
• Help plan clinical staff allocation for new client onboarding and service expansion.
• Suggest and implement improvements that strengthen scheduling and operational efficiency.
• Support capacity reviews for the region and contribute to planning discussions.
• Provide daily guidance to operations colleagues.
• Act as a go-to person for systems knowledge, troubleshooting, and service delivery support.
• Help train new team members and provide ongoing mentoring.
• Contribute to process improvements across training, policy, systems, and HR.
• Complete an 8 to 12 week on-the-job training programme with senior team members.
• Observe induction training for field staff to gain a complete view of service delivery.

Requirements

• A diploma in Business, Health Care Management, or a similar field is preferred.
• At least 2 years of experience in rostering or schedule coordination within home care or hospital settings.
• Strong working knowledge of Microsoft Office, especially Word and Excel.
• Experience using CRM or scheduling systems such as OneTouch or AlayaCare.
• Excellent written and spoken English.
• Strong attention to detail, time management, and prioritisation skills.
• High personal accountability and ownership of responsibilities.
• Willingness to learn, develop, and take on new challenges.
• Clear communication and interpersonal abilities.
• A proactive, solutions-oriented approach and the ability to work well with different teams.

Additional information

This opportunity is based in Dublin, County Dublin, Ireland and is a full-time, onsite role. The organisation values equal opportunity hiring and applies relevant data protection requirements when handling personal information. Candidates who meet the required experience and skills may be contacted. Applicants must be eligible to work full time and long term in the stated location, or hold a valid long-term work visa.

Recruitment support

The hiring process includes CV review, interview preparation, and guidance throughout recruitment so candidates can focus on securing the role. If you wish to share your CV for consideration, the application contact provided was jobs@prcrecruitment.ie.