CCTV Agent

Role overview

This position sits within the Loss Prevention and Security function at a luxury hospitality property in Jeddah, Saudi Arabia. The role focuses on safeguarding guests, employees, and property while supporting a calm, secure, and service-oriented environment.

Key duties

• Patrol the property and help guests access their rooms when needed.
• Keep watch over CCTV, perimeter alarms, duress alarms, and fire/life safety systems.
• Secure entrances when the situation calls for it.
• Perform daily inspections to identify physical hazards.
• Respond to accidents and provide first aid or CPR, or contact emergency medical services when required.
• Support guests and employees during emergencies and notify the right people about incidents, attacks, or other urgent events.
• De-escalate disturbances involving guests or employees and obtain outside help when necessary.
• Prepare incident reports and shift summaries documenting security and loss-prevention matters.
• Handle interruptions and complaints while working to resolve unsafe conditions.
• Escort unauthorized individuals from the premises without disrupting normal operations.
• Attend vehicle accident and theft scenes, call for help using the proper code responses, and support investigations by collecting evidence and speaking with relevant parties.

Working expectations

The role requires following company procedures, reporting injuries and unsafe conditions, completing required safety training, maintaining a professional appearance, protecting confidential information, and safeguarding company assets. The position also calls for clear communication, teamwork, accurate written documentation, strong guest service behavior, and the ability to stay on your feet or move around for long periods.

Physical and operational demands

You may need to read small-print information, inspect equipment visually, enter information on computers or point-of-sale systems, move quickly in response to work situations, and handle lifting, carrying, pushing, pulling, bending, reaching, climbing stairs, and working in narrow, uneven, or slippery areas. Objects up to 50 pounds must be handled without assistance, and items over 75 pounds may need help. Some states may have additional licensing or registration requirements for the role.

Preferred background

A high school diploma or GED equivalent is preferred. No prior related work experience is required, and no supervisory background or certification is needed for this role.

Employer and culture

The employer promotes equal opportunity and values a diverse workforce. The organization emphasizes luxury service standards, teamwork, creativity, thoughtfulness, compassion, and a commitment to exceptional guest experiences through its Gold Standards and service values.

Additional information

Job number: 26074346. Schedule: full time. Remote work: no. Position type: non-management. Location: Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, 21493.