Associate Center Manager

Role overview

This position combines membership selling with the hands-on running of a fitness center. You will speak with prospective clients and current members, ensure a smooth experience throughout their journey, and keep the center operating efficiently. The role calls for strong attention to detail, a service-first mindset, and genuine interest in fitness.

Sales and business growth

• Take ownership of monthly goals for memberships, renewals, and add-on sales.
• Convert walk-ins and trial visitors into members through well-handled consultations.
• Complete the membership conversion workflow with accurate, consistent records in the portal.

Center operations

• Maintain daily center operations using the prescribed checklist tool.
• Coordinate class schedules, trainer punctuality, and readiness before sessions begin.
• Carry out daily facility checks to keep the space clean, safe, and aligned with brand standards.
• Track essential stock such as first-aid supplies and water, and replenish items on time.
• Resolve operational issues related to attendance, bookings, equipment, or facility upkeep.

Member experience and engagement

• Develop a strong connection with members and help create a friendly, community-oriented atmosphere.
• Handle escalations and support a smooth experience before, during, and after classes.
• Collect and record input from members and trainers to support ongoing improvement.
• Represent the center as the main point of contact while maintaining the service quality expected by Cultfit.

Success measures

• Sales and conversion targets are achieved or exceeded.
• The center runs smoothly, remains compliant, and performs consistently well.
• Member satisfaction, retention, and NPS remain strong.
• The center maintains good ambience, high audit scores, and strong operational discipline.

Qualifications and skills

• A bachelor’s degree or diploma is required.
• Relevant experience of 2 to 5 years in sales, operations, hospitality, retail, or other service-oriented roles.
• Excellent communication and customer management abilities.
• Strong sense of ownership and the ability to solve problems effectively.
• Interest in fitness, wellbeing, and community building is an added advantage.

Why join Cultfit

• Health insurance and wellness benefits are provided.
• You get access to Cultfit workouts for your own fitness journey.
• Work toward the mission of making health easier for millions.
• Gain exposure to sales, operations, customer experience, and business performance.
• Be part of a fast-growing environment with advancement linked to performance.

Additional information

The source also references skills and experience across sales communication, sales closure, sales promotion, sales documentation, sales coordination, sales tools, operation management, operation handling, sales operations, customer experience management, customer engagement, customer consultations, store operations, inventory management, and retail sales. The role is based in Bengaluru, Karnataka, India and is a full-time onsite position.