Application Analyst

About the Company

Commure is creating an AI operating system for healthcare — a single platform that supports how care is delivered, documented, and reimbursed. Its product suite includes ambient AI and dictation tools that reduce documentation work at the point of care, intelligent agents that automate patient and revenue-related workflows, and autonomous revenue cycle management that processes billions of claims. The platform is integrated with more than 60 EHRs.

The company addresses a $1 trillion administrative burden in healthcare and supports over 500,000 clinicians across 500+ healthcare organizations in the United States. It manages more than $25B in annual claims and over 200 million patient interactions. A recent $70M funding round at a $7B valuation, along with recognition on the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year,” highlights the momentum behind the mission.

The team works closely with clinicians and moves quickly, shipping changes daily and taking end-to-end ownership from early planning through production. This role is suited to someone who enjoys solving complex problems in a high-stakes environment with strong accountability.

Role Overview

The Application Analyst will be responsible for the daily technical operations of a major customer account. This is a client-facing, high-visibility position focused on ensuring that the physician-facing platform across Ambient AI, Charge Capture, and Clinical Viewing consistently meets or surpasses contractual service levels across multiple environments. The role involves leading operational routines, coordinating critical integrations, and driving improvements that support physician satisfaction and workflow efficiency.

Key Responsibilities

In this role, you will track technical performance across portal and mobile environments, including availability, completion metrics, and interface targets, and compare them against SLA commitments. You will monitor platform health, work with Engineering to identify and resolve defects, and communicate the root cause of incidents clearly to internal and external stakeholders.

You will also oversee governance activities such as routine maintenance, security patching, and compliance-related schedules to ensure they are executed on time. On the project side, you will coordinate upgrades, infrastructure patches, and configuration updates so releases reach users with minimal disruption.

The position requires managing several technical initiatives at once by defining scope, tracking milestones, and aligning engineering support from kickoff to completion. You will collaborate with Engineering, Systems, and Support to sequence deployments and integration changes safely.

As the main technical contact for the client, you will translate roadmap updates, incident details, and technical issues into clear status communications. You will also lead triage during urgent escalations and work to restore integration health quickly across customer environments.

Beyond day-to-day operations, you will look for ways to improve processes by reviewing trends and telemetry to reduce noise, automate recurring work, and strengthen operational efficiency. You will maintain runbooks, SOPs, and technical documentation so the operating model remains scalable.

Required Experience and Qualifications

The company is looking for someone with 3 to 5 years of experience in technical operations, client success, or implementation management within healthcare IT or enterprise SaaS. You should have proven experience handling complex, multi-site client relationships with clear SLA ownership.

Experience using performance dashboards and scorecards is important, along with the ability to interpret application data such as response times, uptime, latency, and submission rates. You should be comfortable working cross-functionally with Engineering, Product, and Support to move issues toward resolution and continuous improvement.

Strong written and verbal communication is required, especially the ability to turn technical findings into executive-ready summaries. You should also have experience managing software integration changes and coordinating production upgrades.

Preferred Qualifications

It is helpful if you have experience with clinical documentation or charge capture workflows, have worked with large health systems, or have supported physician-facing mobile or portal applications. Familiarity with HL7 and clinical data interfaces is also considered an advantage.

Security and Compliance Notice

All official communication will come only from email addresses ending in @getathelas.com, @commure.com, or @augmedix.com. Messages from any other domain should not be treated as official.

Employees are expected to follow the organization’s information security policies, including protecting assets from unauthorized access, disclosure, alteration, destruction, or interference and not performing unauthorized security-related processes or actions. Employees must report any confirmed or suspected security events or risks to the information security office and will be required to acknowledge these requirements at hiring and again each year.

Compensation

The compensation range for this position is $70,000 to $85,000 per year.