Telco Sales Coordinator

About JB Hi-Fi

JB Hi-Fi is one of Australia’s most recognised retail businesses, known for combining strong value with a broad range of technology, consumer electronics, home entertainment, and appliance products. The business serves customers through a large store network, online channels, and its commercial division, JB Hi-Fi Business.

The workplace is energetic, customer-focused, and collaborative, with an emphasis on knowledge, practicality, and delivering great service. JB Hi-Fi also supports career growth through training, development, and opportunities across the wider group.

Role overview

As a Telco Sales Coordinator, you will support the Store Management team in achieving store objectives, with a particular focus on the Communications department. The role is centered on creating a strong performance culture, delivering excellent customer experiences, and helping the department run smoothly and compliantly.

Key duties

• Help the store meet sales and profitability goals by coaching, supporting, and giving feedback to the Communications team, while keeping customer needs at the heart of every interaction.
• Maintain the department’s merchandising presentation and ensure standards are consistently upheld.
• Make sure all Communications Department activities follow relevant compliance and legal requirements, especially those related to safety, in-store procedures, and incident reporting.

What we offer

• A lively, fast-moving workplace where different perspectives and new ideas are welcomed.
• Competitive pay, with the possibility of sales commission and other performance incentives depending on the role.
• Access to career pathways, structured training, and development across the JB Hi-Fi Group, including JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys, and E&S Trading.
• Staff discounts across the group, including VIP supplier pricing and promotional offers.
• 12 weeks of paid parental leave for eligible primary carers, plus a gift for new parents.
• Flexible work options, including hybrid arrangements for eligible positions.
• Employee Assistance Program support for team members and their families, including counselling and wellbeing resources.
• Access to the Helping Hands workplace giving program, which has contributed millions to charity partners.
• A sustainability commitment that includes working toward net zero carbon emissions by 2030 and improving reuse and recycling practices.

Candidate profile

You should be comfortable in a casual, upbeat environment and bring solid retail experience along with strong knowledge of the telco category. Experience in customer service, cash handling, and using EFTPOS, ideally with electronic POS systems, is important. You should also be confident selling retail products and merchandise, able to work both independently and within a team, and capable of staying effective under pressure.

Additional information

Applications are reviewed confidentially. JB Hi-Fi is an equal opportunity employer and values diversity and inclusion. Candidates are encouraged to apply even if they do not meet every listed requirement.