Team Member

About the company

The Good Guys has been helping households get better value since 1952, with a focus on home appliances and consumer electronics, backed by strong product knowledge and customer care. The business operates through more than 100 stores, online channels, and a commercial division, offering customers well-known brands and service they can rely on.

Why this workplace stands out

• Work in a lively, fast-moving environment where different perspectives are welcomed and fresh ideas are encouraged.
• Receive competitive pay, and in some roles, the opportunity to earn sales commission and other success-based incentives.
• Access training, development, and career growth pathways across the wider JB Hi-Fi Group, including JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys, and E&S Trading.
• Enjoy staff discounts across the JB Hi-Fi Group, along with the Beny benefits app offering exclusive deals, wellbeing support, and day-to-day savings.
• Eligible primary carers can receive 12 weeks of paid parental leave, plus a gift for new parents.
• Flexible work arrangements, including hybrid options, may be available for eligible positions.
• Benefit from the Employee Assistance Program, which offers counselling and other wellbeing resources for employees and their families.
• Take part in the Helping Hands workplace giving initiative, which has contributed millions to charity partners.
• Join an organisation working toward net zero carbon emissions by 2030 and focused on reducing waste through reuse and recycling.

Role overview

Opportunities are available across The Good Guys’ Sunshine Coast stores, including casual, part-time, and full-time positions at Kawana Waters, Maroochydore, and the new Aura store, which is scheduled to open in 2026. These roles suit both people entering retail and those with prior experience, with a strong emphasis on learning, skill-building, and long-term career development.

Key duties

• Provide customers with reliable, high-quality service at every interaction.
• Support the achievement of profitable sales targets within budget.
• Work closely with colleagues to deliver a positive customer experience and respond to enquiries.
• Maintain visual merchandising standards across the store.
• Handle web orders received by the store, including picking stock, wrapping items, and arranging timely delivery.

Capabilities for success

• Customer centric approach, with decisions made from the customer’s perspective.
• Strong drive to meet goals and deliver results, even in challenging situations.
• Self-aware mindset, using feedback and reflection to understand strengths and areas for improvement.

Application notes

Interested candidates are asked to submit a CV for consideration. All applications will be treated confidentially. The employer is committed to equal opportunity, diversity, and inclusion, and encourages applications even from candidates who do not meet every listed criterion.