Support Engineer for Meeting Rooms (m/f/d) - 1418

Job description

We are looking for an experienced Meeting Room Support Engineer (m/f/d) to manage, further develop, and provide operational support for modern conference room solutions based on Microsoft Teams Rooms.
The focus is on ensuring stable operation, technical development, and the rollout and support of hybrid meeting room infrastructures across multiple locations.
Tasks

Operation, administration, and configuration of Microsoft Teams Rooms on Windows and/or Android
Maintenance of Teams Room panels and Microsoft Surface Hub systems
Implementation of firmware, software, and security updates for cameras, displays, audio equipment, and peripherals
Support for rollouts and migrations of end-user hardware (laptops, monitors, docking stations, MTR systems)
Participation in workshops, technical coordination meetings, and design sessions for the further development of the service
Collaboration with internal stakeholders as well as external manufacturers and suppliers
Creation and maintenance of technical documentation, SOPs, and knowledge base articles
Handling of incidents, problems, and changes according to ITIL standards
Monitoring, error analysis, and continuous optimization of the meeting room platform

Requirements

At least 5 years of experience in end-user engineering, workplace support, or client engineering
Hands-on experience with hardware rollouts and migrations in an enterprise environment
Strong knowledge of the modern workplace environment: M365, Teams, Endpoint Manager/Intune, Entra ID, Autopilot
Experience with Teams Admin Center and Teams Rooms Pro Management
Knowledge of common manufacturers such as Poly, Logitech, Yealink, Neat, Crestron, Lenovo, Jabra
Good understanding of AV technology (cameras, microphones, speakers, displays, cabling)
Experience with PowerShell for automation and reporting
Basic knowledge of network environments (VLAN, QoS, firewall, proxy)
Independent, service-oriented, and structured work style
Very good English skills
Certifications such as MS-700, MD-102, MS-102, or ITIL v4 Foundation are a plus
Ideally experience in international multi-site companies

Benefits

Personal benefits, flexibly tailored to your needs—e.g., Jobticket, JobRad, Gympass, or other additional benefits that can be arranged individually
Flexible working hours, remote work, and workations by arrangement
Projects in an international environment
An open communication culture with flat hierarchies and quick decision-making processes
Support for professional and personal development

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