Store Manager

About the Role

Pandora is seeking a proactive and results-driven Store Manager for its Sligo location. As the brand ambassador, you will be responsible for the overall commercial success of the store, leading a team of assistant managers, supervisors, and sales assistants. Your primary goal will be to inspire your team to exceed sales targets and deliver exceptional customer service, creating memorable experiences for every customer. Pandora is recognized as one of the 'Best Places to Work 2023' in the UK, highlighting our commitment to our employees.

Key Responsibilities

• Provide daily support and motivation to the in-store team to achieve store objectives by identifying and capitalizing on opportunities to surpass Key Performance Indicators (KPIs).
• Set an example of exemplary customer service and maintain a strong, visible presence on the retail floor.
• Educate and influence store operations, ensuring back-of-house activities effectively support commercial execution.
• Become a product expert through comprehensive training on Pandora's handcrafted luxury items.
• Nurture and develop your team members, supporting their career progression and succession planning, with guidance from the regional sales manager.

What We're Looking For

The ideal candidate is a highly capable leader and a passionate team player who can confidently guide their team to deliver an unforgettable in-store experience. Prior experience with a leading brand or in desirable consumer product retailing is preferred. Senior supervisors or current assistant managers seeking their next career step are encouraged to apply. We value candidates who embody Pandora's core values: dreaming, daring, caring, and delivering.

Ideal Candidate Profile

• Demonstrated success in driving store sales and profitability.
• A strong commitment to fostering a culture of outstanding customer service.
• Ability to comprehend and translate Pandora's local and global business strategies into actionable store, regional, and divisional KPI delivery.
• Proficiency in using data analysis to identify trends, diagnose issues, and implement effective solutions.
• Excellent communication and coaching skills to build and lead a high-performing team.
• Adaptability and flexibility to respond to evolving business needs.
• A positive, enthusiastic attitude with a genuine passion for Pandora products and company values.
• A polished appearance and a keen interest in desirable products and the retail industry.

Why Join Pandora?

Our people are fundamental to our success, and we are dedicated to providing outstanding career development opportunities. We offer a highly competitive rewards package designed to be industry-leading.

Benefits Package

• Highly competitive salary.
• Monthly bonus potential: 10% of salary for achieving sales targets, with a possibility of up to 20% for exceeding stretch targets.
• Generous annual allowance for jewellery uniform, allowing personal expression.
• Significant employee discount on Pandora products.
• Access to an online benefits platform offering a wide range of discounts on retail, hospitality, and entertainment.
• Comprehensive support services through ‘Retail Trust’ for wellbeing, financial advice, and legal aid for you and your family.
• Various parties, incentives, and gifts throughout the year.

Additional Information

Pandora's recruitment process is designed for transparency and fairness, ensuring all candidates have an equal opportunity. We encourage applicants to omit personal identity details such as photos, marital status, and age to minimize bias. Please inform us if you require any reasonable adjustments during the interview process.

Pandora is the world's largest jewellery brand, specializing in accessible luxury jewellery crafted from high-quality materials. We operate in over 100 countries with 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people globally and uses only recycled silver and gold in its craftsmanship. We are committed to sustainability, aiming to halve greenhouse gas emissions across our value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.