Solution Architect - Netcool

Role overview

This position is for an IBM Netcool Probe Specialist working with large-scale telecom fault and event management platforms. The job centers on building, tailoring, and supporting Netcool probes and event-processing solutions so alarms and events are ingested reliably, correlated correctly, and automated efficiently across mixed-vendor network management environments.

What you will do

• Plan, install, configure, and maintain IBM Netcool probes, with coverage across SNMP, CORBA, Kafka, JMS, and vendor EMS integrations from Ericsson, Nokia, Huawei, ZTE, Cisco, and Samsung.
• Adapt probe rules, lookup tables, and enrichment logic to improve alarm normalization, duplicate suppression, and severity assignment.
• Work with Netcool setups in both 2-tier and 3-tier models, including ObjectServer primary/backup pairs, DSD, WebGUI, Impact, and related database elements.
• Create and maintain ObjectServer automations such as triggers and procedures, and build Impact policies for correlation, enrichment, root-cause analysis, and automatic ticket creation.
• Improve ObjectServer and database throughput through SQL optimization, indexing, and routine maintenance.
• Support CI/CD workflows for Netcool configurations and assets using Jenkins, Docker, and Groovy.
• Automate deployment and day-to-day operations with Shell, Perl, Python, and Ansible.
• Build or support custom Java-based utilities and integrations for EMS, middleware, or other supporting systems when needed.
• Configure WebGUI event views, filters, tools, and dashboards to make operations easier and faster.
• Investigate issues such as event ingestion failures, delayed alarms, missing events, and alarm storms.
• Carry out functional, regression, and performance testing for probe changes and platform updates.
• Work closely with customers, EMS suppliers, and internal stakeholders to understand network needs and deliver scalable event management solutions.
• Provide L2/L3 support for production systems that are critical to business operations.

Requirements

• At least 6 years of practical, hands-on experience with IBM Netcool probes, especially SNMP, CORBA, Kafka, JMS, and REST API-based integrations.
• Strong background in telecom EMS/NMS integration across multi-vendor setups.
• Deep working knowledge of ObjectServer automation and Impact policy development.
• Hands-on Core Java development experience.
• Basic understanding of databases and SQL.
• Experience with high-availability Netcool architecture design and support.
• Strong scripting and automation ability using Shell, Perl, Python, and Ansible.
• Familiarity with CI/CD tools such as Jenkins and Docker.
• Good grasp of telecom FCAPS and fault management workflows.
• Working knowledge of Linux, networking basics, and NetScaler/Citrix environments.
• Strong analytical approach, troubleshooting ability, and communication skills.

Eligibility

Applicants should hold a B.Tech or B.E. degree in any specialization.

About Ericsson

Ericsson offers an environment where people can use their skills and creativity to solve difficult challenges and help shape future solutions. The organization emphasizes innovation, collaboration, and a diverse, inclusive culture. Candidates from all backgrounds are encouraged to apply, and Ericsson positions itself as an equal opportunity and affirmative action employer.

Additional information

Location: Noida, India.