Senior System Engineer

About the Role

Starlink Qatar is seeking a highly experienced Senior System Engineer to join our team in Doha. This role is crucial for designing, implementing, and maintaining our robust ICT infrastructure, particularly supporting sports facilities and large-scale venues. You will be instrumental in ensuring high availability and seamless operations during major events and daily activities. The position involves managing a complex hybrid environment encompassing on-premises systems and cloud services.

Key Responsibilities

• Design, implement, and maintain ICT infrastructure for sports facilities and large venues, ensuring high availability during major events and normal operations.
• Administer and manage a hybrid infrastructure including Active Directory, Windows Servers, Azure Cloud, VMware vSphere/ESXi, Dell VxRail, NSX, storage, networking, and backup systems.
• Oversee Azure cloud services such as virtual networks, compute, storage, identity management (Entra ID), and hybrid integrations.
• Manage hyper-converged infrastructure (HCI) environments to ensure optimal performance and scalability.
• Plan and execute system upgrades, patch management, capacity planning, and hardware lifecycle management.
• Lead infrastructure projects, including preparing RFPs, evaluating vendors, managing system migrations, and creating technical documentation.
• Provide advanced L2/L3 technical support for escalated incidents, resolving complex infrastructure issues promptly.
• Monitor the health, performance, and security of systems across both on-premises and cloud environments.
• Manage CCTV and surveillance infrastructure, ensuring reliable storage, access, and availability of video systems.
• Coordinate incident, problem, and change management processes in alignment with ITIL best practices.
• Conduct root cause analysis (RCA) for critical incidents and implement permanent solutions or workarounds.
• Collaborate with cross-functional IT teams, vendors, and stakeholders to ensure service continuity and operational excellence.
• Support high-pressure, time-sensitive operations within sports and event environments.

Qualifications and Experience

• A minimum of 8 years of experience in infrastructure or system engineering, with a strong background in hybrid environments (combining on-premises and cloud).
• Demonstrated hands-on expertise with Windows Server, Active Directory, and Office 365 / Exchange Online.
• Proficiency in VMware (vSphere, vCenter), Hyper-V (optional), and hyper-converged infrastructure (HCI), with a preference for Dell VxRail.
• Solid experience with Azure IaaS, PaaS, and hybrid services, including Azure Arc, Azure Backup, and Azure Monitor.
• Experience managing enterprise storage solutions (SAN/NAS, e.g., Dell EMC), networking, and backup systems.
• Proficiency in Linux administration (RHEL, CentOS, Ubuntu).
• Experience in managing SSL certificates, software licensing, and core enterprise infrastructure services.
• A strong understanding of the ITIL framework and practical experience with incident, problem, and change management processes.
• Proven capability to perform effectively in high-availability, mission-critical settings; experience in the sports or event industry is advantageous.
• Excellent analytical, troubleshooting, and root cause analysis skills.

Education and Certifications

• A Bachelor’s degree in Engineering, Information Technology, or Computer Science is required.
• Preferred certifications include Microsoft Certified: Azure Administrator Associate, Google Associate Cloud Engineer (or a comparable cloud certification), and Linux+ or equivalent systems engineering certifications.

Additional Information

This role requires supporting demanding operational environments, often under pressure and with tight deadlines, typical of major sporting events.