Sales Advisor

About COS

COS is a fashion brand known for its high-quality, lasting designs, drawing inspiration from modern culture and global cities. We focus on expert craftsmanship, innovation, and material quality, creating collections with a mindful approach that blend contemporary and timeless styles.

Job Description

As a Sales Advisor at COS, you will be the welcoming face of our brand, embodying its core values. Your primary role is to provide exceptional customer service at every touchpoint, from initial greetings to assisting at the checkout, fitting rooms, and throughout the store. You will also be involved in processing new arrivals, restocking shelves, and presenting the latest fashion on the shop floor. Your contributions are key to creating an inviting atmosphere that highlights the best of our brand, offering genuine assistance and inspiring service to uplift customers. Working collaboratively with your team, you will create memorable shopping experiences.

Qualifications

• A customer-centric approach with a genuine desire to understand customer needs and deliver tailored service.
• Proactive attitude, taking initiative to ensure a memorable shopping experience.
• Curiosity to identify and implement improvements in daily processes.
• Active listening skills and openness to others' ideas and opinions.
• Honesty and authenticity in all interactions.
• A keen interest in fashion and current trends.
• Strong communication, positive outlook, and open-mindedness.
• Willingness to learn and adapt to new situations.
• Collaborative, inclusive, and supportive team player.

Additional Information

This is a full-time position requiring 44 hours of work per week.

Benefits

We offer comprehensive benefits and global development opportunities. All employees receive a 25% discount on COS and other H&M Group brands, both in-store and online. Additionally, participation in the H&M Incentive Program (HIP) is included. Specific benefits include:

• Competitive monthly bonus tied to sales performance.
• Clothing allowance.
• Annual leave entitlement.
• Birthday leave.
• Opportunities for professional development.

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces. We value the unique contributions of our employees and consider all dimensions of diversity in our recruitment process to ensure a rich tapestry of knowledge, experience, and ideas.