Relationship Manager

Role overview

This position offers the chance to work closely with high-value customers and deliver end-to-end banking support across a broad set of needs. The role focuses on providing complete banking solutions for MSME clients and mid-sized corporates, while coordinating with internal teams to ensure fast and smooth handling of customer requirements.

The bank follows a customer-360 approach, so responsibilities may extend beyond a fixed job description. Employees are expected to be adaptable across roles and locations because banking is treated as an essential service. The outline below is intended as a general guide rather than a rigid list of duties.

Key responsibilities

• Deliver strong customer service by supporting clients throughout their relationship journey and recommending products or services that align with their financial profile.
• Drive business growth by increasing deposit balances and loan volumes through comprehensive banking solutions.
• Promote relevant offerings through cross-selling while working with other internal teams to match customers with suitable products.
• Protect portfolio quality by monitoring the loan book, reviewing business cash flows, and tracking overdue accounts with appropriate diligence.
• Partner with product specialists, credit teams, subject-matter experts, and service teams to build structured solutions tailored to customer needs.
• Support the bank’s principle of being fair to customers and fair to the bank in all day-to-day decisions and interactions.

Qualifications and capabilities

The preferred background includes MBA, Chartered Accountant, engineering, or graduate qualifications, along with relevant experience in relationship management across any industry.

Strong collaboration skills are important, as the role requires working with multiple teams for on-ground support and for enabling business outcomes when needed.

The ideal candidate should be able to improve sales and customer relationship approaches by developing practical processes and a clear operating structure.

Excellent verbal and written communication skills are essential.

Market awareness is also important, including the ability to track industry trends, understand customer behavior, and identify possible partnerships.

Business context

The Retail Banking Group serves individuals, self-employed professionals, SMEs, proprietors, government customers, and retail institutions. With a large branch network across the country and a broad set of digital banking solutions, the business supports a wide range of customer needs through accounts, payments, transactions, credit cards, personal loans, mortgage loans, vehicle loans, and business or institutional offerings.

Additional information

This is an essential-services role, so flexibility in role scope and location may be expected depending on business needs. The job description is directional and may not cover every task that could arise in practice.