Receptionist

About the Role

The Cork International Hotel is looking for a Full-Time Receptionist to join their dynamic team. This position is ideal for individuals with prior experience in guest-facing roles who possess a strong desire to provide exceptional guest experiences. This is a fantastic opportunity to advance or restart your career within a hotel group that prioritizes learning, development, and internal career progression.

Main Duties and Responsibilities

• Manage guest arrivals and departures, ensuring accurate registration and check-out procedures are followed, always addressing guests by name.
• Maintain meticulous records for guest registration and check-out, strictly adhering to the Trigon Hotel Group's standard operating procedures.
• Handle all reservations efficiently, ensuring alignment with rate management strategies and sales guidelines.
• Proactively identify and capitalize on in-house selling opportunities to maximize revenue.
• Maintain a comprehensive understanding of all company sales procedures and current promotions.
• Accurately process all pay-in vouchers from various hotel departments.
• Record all cash transactions meticulously.
• Ensure the utmost security for all hotel property and cash handled.
• Safeguard guest valuables in safety deposit boxes and issue appropriate receipts.
• Maintain constant awareness of hotel room availability.
• Verify the accuracy of the cash float.
• Wear the company-provided uniform at all times.
• Uphold the highest standards of personal and professional cleanliness and hygiene.
• Comply with the company's Code of Conduct.
• Ensure all work areas are kept clean, safe, and orderly.
• Oversee the security of company stock and property.
• Adhere to all regulations concerning health and safety, hygiene, guest safety, fire safety, and emergency procedures.
• Comply with all hotel policies and standards, including mandates and food standards.
• Fulfill any reasonable requests from management and hotel guests to the best of your ability.
• Demonstrate a thorough understanding of all computer operations, including posting to accounts, daily business controls, and analysis of daily reports.
• Perform the duties of a Reservations Coordinator when required.
• Comply with any reasonable directives from the Front Office Manager or hotel management.
• Be available for scheduled training sessions and communication meetings.

Ideal Candidate Profile

• Possess prior experience in a guest-facing role, ideally within the hotel industry.
• Exhibit strong communication and IT proficiency.
• Demonstrate a genuine passion for delivering outstanding customer service.

Additional Information

• Competitive remuneration package.
• Relocation support is available.
• Eligibility for the Company Pension Scheme.
• Death in Service benefit included.
• Employee referral bonus program.
• Exclusive discounts for friends and family across our dining establishments.
• Special rates for hotel accommodation.
• Paid opportunities for internal and external training.
• Access to Trained Mental Health First Aiders.
• Participation in team member social and wellbeing events.
• Recognition through Team Member Annual Awards and monthly 'Team Member of The Month' accolades.
• Meals provided during shifts.
• Assistance with Leap Card applications.