Project Manager

About the Company

Catalis provides government-focused SaaS and integrated payment solutions that support operations across municipal, county, state, and federal agencies. Its technology is built to simplify public-sector workflows, improve efficiency, and make government services easier for people to access and use.

Role Overview

As a Project Manager, you will work with customers and internal teams to deliver product implementations and migrations successfully. The position involves guiding training and rollout activities, clarifying business workflows and technical needs, and making sure all implementation work follows contractual and internal standards. Strong communication, customer service, and problem-solving skills are essential. This is a client-facing role within Professional Services, and it may involve occasional travel to the Alpharetta, Georgia office. Travel can be up to 10%, primarily within the United States.

What You Will Do

• Lead and coordinate implementation and migration efforts for government clients at the city, county, and state levels.
• Develop project plans and supporting documentation such as schedules, risk and issue logs, status updates, meeting agendas, and statements of work.
• Run customer meetings and working sessions, including discovery workshops, testing sessions, executive reviews, and regular progress check-ins.
• Track internal capacity and budget use across assigned projects.
• Prepare accurate projections for project revenue and expenses.
• Work with both customers and internal teams to define business and technical requirements.
• Support QA testing to confirm the software works correctly in the customer environment.
• Carry out basic diagnostics and troubleshooting for payment software applications.
• Help train end users so they can use the software effectively.
• Coordinate user acceptance testing and go-live support.
• Identify risks and issues early, communicate impact, and help drive corrective actions to protect schedule, scope, and project health.
• Partner with customers and developers to configure, install, test, and monitor systems that resolve customer issues.
• Communicate clearly and professionally with customers, including executive stakeholders.
• Deliver a strong customer experience throughout the project lifecycle.
• Manage multiple implementations at once while keeping deliverables on schedule.
• Perform other related duties as needed.

Requirements

The employer is looking for candidates with a bachelor’s degree and at least 2 years of experience managing projects and producing successful outcomes for stakeholders. You should be able to explain technical concepts to both technical and non-technical audiences, work comfortably across teams, and handle troubleshooting with confidence. Strong time management, communication, interpersonal, and risk-mitigation abilities are important. Familiarity with Excel pivot tables, SharePoint, and similar tools is also expected.

Preferred Qualifications

• Experience working in state or county court systems.
• Background with court case management platforms.
• PMP certification.
• Exposure to Jira.
• Exposure to Smartsheet.
• Basic knowledge of Windows development methods and Microsoft development tools or environments.
• Basic understanding of SQL Server.

What We Offer

• A supportive, mission-driven workplace.
• Competitive compensation along with medical, dental, and vision coverage.
• Unlimited paid time off.
• Health Savings Account and Flexible Spending Account options.
• 401(k) plan with employer matching.
• Paid parental leave.
• ABLE matching contributions for the disability community.
• Employer-paid short-term and long-term disability coverage, plus group term life insurance.
• Financial and legal help through the Employee Assistance Program.
• Free access to unlimited Udemy courses for learning and growth.
• An opportunity to contribute to better government services and improve citizens’ lives.

Equal Opportunity Statement

The employer is committed to equal employment opportunity and an inclusive workplace. Hiring decisions are based on qualifications, merit, and business needs without discrimination based on protected characteristics under applicable law.