- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 days ago
Where you'll work
Job description
About the Role
Amazon is seeking an Operations Manager to oversee budgetary, people development, and operational objectives for a specific functional area within a Fulfillment Center (Inbound, Outbound, or Change Ops). This role involves leading and mentoring a team of Area Managers, ensuring performance targets are met, fostering positive employee relations, and developing future leaders within the Fulfillment Center.
The Operations Manager will drive the creation of staffing plans, schedules, quality initiatives, and process improvements to exceed business objectives. They will set clear expectations for Area Managers, monitor their performance, and hold them accountable. This role also involves sourcing and nurturing improvement ideas, implementing best practices across departments and shifts, and collaborating with support staff (HR, Finance, Facilities, Safety, IT) to secure resources for projects. The manager must be adept at addressing operational and personnel issues within their functional area and escalating potential cross-functional challenges with proposed solutions to senior management.
This position demands a candidate with a proven track record in driving process improvements and the ability to thrive in a fast-paced, deadline-driven environment while motivating a team.
About The Team
The team operates on a 5-day work week, but due to the 7-day operational nature of the Fulfillment Center, scheduled days off will vary based on shift patterns and business demands.
Key Job Responsibilities
- Lead and supervise a team of Area Managers and associates in outbound or inbound operations within the Fulfillment Center.
- Ensure overall safety, quality, performance, and customer experience for the assigned shift.
- Execute supervisory duties in alignment with the organization's policies and procedures.
- Achieve and surpass operational goals.
- Engage in strategic planning and forecasting, performance appraisal, problem resolution, and staffing management.
- Mentor, train, and develop team members to support their career progression and learning.
- Cultivate and disseminate best practices across shifts and the wider network.
Additional Information
Company: ASSPL - Karnataka
Job ID: A10403578