Implementation Specialist

About CuraLinc Healthcare

CuraLinc Healthcare provides connected, technology-enabled mental health support paired with personalized advocacy to help employers and their employees navigate care more effectively. The company serves thousands of employers and millions of employees across their mental health journey.

As a service-focused organization, CuraLinc emphasizes professionalism, respect, strong performance, and integrity in every role.

Role Summary

The Implementation Specialist will be responsible for guiding new clients from the sales stage through launch using a structured implementation approach. This position plays an important part in ensuring smooth, accurate, and high-quality go-lives while working closely with internal teams, subject matter experts, clients, and advisors. The role reports to the Vice President of Implementation and supports the broader Implementation Team.

Key Responsibilities

• Partner closely with implementation teammates, subject matter experts, and other internal stakeholders to move client launches forward.
• Represent the company professionally and enthusiastically in all communications with clients and their advisors.
• Handle client questions and requests quickly and accurately.
• Arrange meeting invitations and make sure the right people are included.
• Record important discussion points, decisions, and follow-up tasks from each meeting.
• Share timelines, milestones, and implementation requirements in a clear and organized way.
• Carry out the operational setup for new clients, including the web platform and mobile application.
• Provide launch collateral and program materials according to the client communication plan.
• Keep client-facing tracking systems, CRM records, and project management tools updated, complete, and accurate.
• Help document internal processes and procedures for future reference.
• Suggest ways to improve workflows and products based on client input and implementation learnings.
• Coordinate materials and representation for client education events such as open enrollment sessions, health fairs, and program overviews.
• Support additional special projects assigned by the Vice President of Implementation.

Requirements

• A bachelor’s degree is required; communications, health promotion, or business are preferred fields of study.
• You should be self-driven, highly organized, detail-focused, and motivated.
• Strong project coordination skills and clear written communication are essential.
• Comfort and working knowledge of the Microsoft Office suite are needed.

Additional Information

This is a full-time salaried position based in the continental United States or Hawaii. The role includes a comprehensive benefits package with 100% company-paid single-tier medical insurance, PTO, a 401(k) with company match, dental coverage, vision coverage, life insurance, and disability insurance.

CuraLinc Healthcare is an equal opportunity employer and does not discriminate based on race, religion, color, sex, age, national origin, or disability.

Application Notice

Applicants are expected to submit their applications through the company career page or the provided easy-apply option. If selected, candidates will not be asked to share personal or financial details by email. Questions or concerns can be directed to the HR team.